"Ordered Oct12 and today is Nov 26 and still no product. Been told it was a computer glitch, an order mistake, a back order problem.
Current EXPECTED date of delievry is said to be Dec. mid month.
Apparently the internet comments , reviews and complaints are true. You are a company that is slowly working at shutting itself down. The main supplier for the parts I ordered , says you are an INDEPENDENT DEALER and there is no way they can help me.
My dis-satisfaction with your company is undescribeable. Terrible horrible service with apparently no one in customer service who knows what is happening. "
"Ordered Denali lights one of the pods was missing the mounting bracket. Called and they did not send me a new one said they had to wait for the return to arrive almost two weeks now I can't ride my bike waiting for the part to arrive???"
"Great selection, fast delivery, good price!
Thx TT"
"Keith helped me out with my purchases multiple times. I was unsure about a few items and he took the time to talk with me about what would work for my bike. He shared his personal experiences with these items and we chose the best fit for me. He never once rushed me off the phone and made sure I knew everything I needed for installation also. Can't ask for much else!"
"Good job,parts arrived as ordered on time
"
"I'm disappointed that it has taken close to two months to receive the item I ordered. Initially I was told it would take more than two weeks, but I didn't expect two months. I understand this is a problem with the supplier, not Twisted Throttle per se, but still my experience buying from TT was affected. I ordered the item Oct. 8th and it's now Nov. 22 and it hasn't shipped yet. Frustrating, especially at the end of the season."
"Got what I expected in a timely fashion"
"Item was backordered and that’s fine but there was no communication on when it would ship. Sitting on my couch when I get an email from fedex saying package was delivered. Open door no package call customer service at Twisted and guy really doesn’t want to do anything on his end so he tells me to call my bank and refute the charges. Doesn’t seem right my bank eat that cost. I called fed ex a week ago and still waiting on results of investigation. Bummed all around!"
"Thank you, this was a very good experience !!!"
"Very pleased with my experience. Top notch service, great pricing and selection of products for my BMW R1200RT."
"I ordered a windshield from Twisted Throttle and it arrived on time and as described. I had chatted with an agent prior to buying this item, in order to make sure the shield fit my bike, and the agent correctly informed me that it would fit. "
"Very good product
Fast delevery "
"fast ship great price no issues"
"Very good customer service"
"Very helpful and responsive. Merchandise was delivered complete and on time."