"I contacted TWM Performance through Facebook before placing an order to ask if standard shipping would have made it on time for an important Christmas present that I needed for the weekend after.

I contacted them on Thursday and got a prompt reply stating that I can go ahead and place the order it would be shipped out and it would get there with plenty of time to spare. I immediately placed my order.

Friday came and gone, and there was no sign of my item being shipped. My shipment didn't get sent out until Tuesday and tracking information shows a delivery date of the Monday after I needed the present.

I contacted them through their Facebook again. Did not get a reply. I proceeded to contact them through the live chat function on their website. I was told that it was not their fault that it will not get their on time. I stated I was assured it would have or else I would have chose another shipping method. Again, he kept telling me that it's not their fault. I asked if they could do anything about it or help me in anyway and did not get an answer. 30 minutes goes by and a couple tries of asking nicely why they would assure someone and then wash their hands of it after it's shipped. I ended up figuring out that they signed off live chat to avoid talking to me about the situation.

I closed chat out at about the 45 minute mark and wrote them an email to see if someone else could help. No reply. A few days later I emailed again. Still no reply.

Their shift knobs are great. However, all they care about is taking money. Promptly answering, assuring until they get their money. Then they don't give 2 cents about you. "