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Product & services pricing
1.25/5
Chance of future purchase:
1.25/5
Shipping & packaging:
1.25/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


2/5

2024-09-15

HORRIBLE RETURN POLICY and POOR QUALITY

"Horrible Return Policy - They will not allow return of any shoes that were worn. How can you judge a shoe if you don’t try it? Don’t buy for this reason"

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Pricing of products and services
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Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-05-15

Awful return policy for damaged suit

"We ordered a swimsuit and it arrived with 4 inch diameter stain on the front of it where the fabric was damaged. It was supposed to be NEW, yet they are charging $4.99 to return a defective product.
Talk about unethical and bad business
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-01-09

Fast

"Fast and easy lots to choose from "


Verified
5/5

2017-01-09

"Love the free shipping! Will order again."


Verified
5/5

2017-01-09

Quick and Easy

"The site is easy to navigate. I like the rating system. And I've been using TYR Racetech goggles for years. They're great!"


Verified
2/5

2017-01-08

price

"very high priced items...never giving any coupon to customers"


Verified
3/5

2017-01-08

"Difficulty finding items and going back to where I was after placing it ms in cart."


Verified
5/5

2017-01-08

EASY SEARCH FOR WHAT I WANTED

"I WANTED A PARTICULAR LENGTH FOR MY TRIATHLON SHORTS AND THE SEARCH FUNCTION FOUND IT WITHIN SECONDS. EASY TO USE SITE."


Verified
2/5

2017-01-08

Lester Polyester

"Love the durability of the polyester suits:-) Thanks for stocking a great one!!"


Verified
5/5

2017-01-07

Great Product

"Great selection, quality product!"


Verified
5/5

2017-01-07

AMAZING!!

"This website delivers easy to use features. Also the products on this site are very good quality.. they also last for a long time! the prices on TYR are a good bang for your buck! :) All-In-All a very good website."


Verified
2/5

2017-01-07

Addressing

"When enterting my address for billing and shipping I was continually told that my address was invalid while I was in the midst of typing information into the computer. I would highly suggest that if the order fulfilling department runs into issues with labels that they then contact the customer as addresses as typed might seem invalid to a computer system but are in fact addressed in said fashion across many different systems from various companies without any shipment issues."


Verified
3/5

2017-01-07

Had What I wanted

"I saw a friend with some American Flag style goggles from TYR, and had to get a pair myself. Fortunately they were on the site, but buried deep below a bunch of goggles that I had no interest in. Tyr makes good products, but like most aquatic websites it's webpage design leaves a lot to be desired."


Verified
4/5

2017-01-06

Not long-lasting

"I was disappointed that my swim fins began to rip out after less than two years. I expected a more sturdy product."


Verified
5/5

2017-01-06

Best goggles ever

"Can't live or swim without them!"