"As a brand owner of 2 of the haircare products they are selling. We can tell by the packaging that it is all extremely old and expired and should not be purchased by anyone.
all of the items they are selling of our brands expired between 8-10 YEARS AGO!
do not buy any product from this seller. it is not safe and they should be shut down for doing this to the buyers."
"AVOID, AVOID, AVOID!!!! When I checked out, I did not realize I had clicked on a conditioner instead of two shampoos. As soon as I received the confirmation email, I tried to correct my order. I sent to two different email addresses then went on the site and tried to complete a Contact Us form. Like others here have stated, it would not accept the code to submit, no matter how I tried. I called and left a message asking my order be updated. A week later, I send emails again and left messages again. Order arrived incorrectly. I kept calling and finally got someone to answer. Dan, the manager, was rude and arrogant. He refused to believe me, even when I forwarded the email thread to him showing I emailed within minutes of placing the order. Insisted I pay shipping to make the exchange, even though I had done everything I could to prevent the order from shipping. 15 minute phone conversation was insulting and showed they could care less about keeping return customers. I have ordered from them in the past, but never will again. A few extra dollars are better spent with a company who cares enough to pay $11 to keep a customer."
"USA Hair Care sent my items right away. The products were exactly as described. "
"I found a good deal on a specific salon finishing spray. When checking out, the total was $29.24. Once my order was confirmed, it was confirmed for $39.24! When I tried to contact the site by email, it would not send stating that the security code was incorrect. I re-typed the code in multiple times and verified each time that it was the correct code. Still it would not send. I then tried the phone number which led to an automated message that they were not available and to email a message to them. BE WARE! They use a deceptive selling practice!!!"
"I am a HUGE fan of the Denman D6 shampoo massage brush. I have been using it for over 23 years and I even think it has something to do with a full head of hair at age 54. Naturally, when I saw the ad here for the brush at a great price I jumped. Even ordered three! WELL,
First, it took THREE WEEKS for the items to arrive. When I would inquire about shipment I was generally given a polite runaround. That's okay; I am getting a really good deal. I finally got the box and opened it and GUESS WHAT? Some kind of import knocks off in different colors. No Denman stamp. No Denman strap handle, some stumpy little round finger-let. No Denman traditional blue box that is even still pictured with the false ad for this item as I write this.
I wrote the company and received a letter stating that I should be happy with what I got, the REAL Denmans are well over the cost paid. However I could pay for my own return and swallow the cost of the original shipment and I would gladly get a refund. Figure it out folks; at $2.93 for three brushes, it is not worth it.
Hmm, I wonder if that is how they operate? Got ya by the short ones, don't they?
I don't expect these guys to even understand the meaning of customer service and business ethics. Companies like this are the downfall of a once honest and proud online marketplace. Take the money and run!
THANK YOU USA HAIRCARE! Stay away and find an honest seller people.
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