"Called to ask about various printer options. Rep acted like I was insulting his mother every time I dared to ask a question. Literally asked me twice: "Are we done here?" when I was querying the specs on different printers, supply costs, etc. I have never in my life spoken to a company rep who was this unbelievably rude. Do yourself a favor and go someplace else. "
"I brought a uscutter laserpoint 2. Which is now a little over a year old. This machine hasn't been broken in yet. I may have made less than twelve cut between stickers and t-shirt heat transfer designs. My main focus were more towards learning AI to gear up for my t-shirt business.
Unfortunately, this cutter IO board went bad before I could even get started. I reach out to tech support and was told the IO board were out of stock and they didn't know when it will be restock.
Moving forward six month later, this part still wasn't in stock. I complain and was told we now stock the laserpoint 3
Perhaps I should purchase a newer cutter. So, they don't stock the part I need for my barely used cutter and you want me to purchase another cutter. "yeah right" seeing how this company don't take the urgency of someone cutter being down as not important. I would never buy another machine from them.
Save your money and look somewhere else for a cutter. You will pay more, but it will be worth it. Anyone that own a uscutter I found this great company online called cutterpros.com. This company has a trade-in program which gave me $300.00 for my uscutter laserpoint 2 clunker. I got a much nicer cutter for only $389.00 after my $300.00 trade-in. It came with a 5 years warranty. free lifetime remote training. Free lifetime tech support and a buy back program. As well as so much more. Check these guys out before you make a purchase for a uscutter clunker.
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"After rotting on hold for 40 min. I received the fastest blowoff I've ever experienced, not only did rep not know their own product but the also referred me to the wrong place for help. Never again for me, I will go somewhere else in the future"
"TERRIBLE CUSTOMER SERVICE - Placed order with company for sameday will-call pickup. Was informed via email that despite their will call option, the item is not available for pickup so it would have to be shipped from Memphis (instead of pickup in Washington). Despite the fact it was their error, and it would now be a 5 business day lead time instead of same day pickup - they still wanted to charge me $20 for shipping. If this is the type of customer service they offer, I hate to think what "service" I would get if I had a problem with the cutter. "
"Wow I don't know where to start... I guess first ill say at a glance the company looks okay. They have reasonably low prices but after that everything goes down hill. Yeah the prices are good, but once you have a question or concern you can forget about it. I ordered a UScutter cutter after doing hours of research and I must say that out of all the things I research and purchase online this was by far the worst choice I've ever made. Their cutters are junk! even the support guy told me it was my fault that I decided to buy from them. The software that comes with the product is not even supported (the software designer no longer makes or supports that software so with all the new computer and updates (I have a mac 10.7) dont expect this software to perform fully. But what kills this company the most is the support. The tone and advice that the support team will give you. They ignored all my questions and concerns. I mentioned that they could give better advice and help more and they did not even acknowledge that in the next email. I ended up returning the product which also was a headache.. No company that treats customers the way they do will ever get a dime from me. No matter how cheap they offer vinyl.
Long Story Short.. STAY AWAY! You can find better cutters and better service elsewhere."