"I purchased a chrome part for my jeep grand Cherokee on e-bay. It was packaged in a box and wrapped in a foam wrap. I pulled it out of the foam wrap and box. It already had 2 scratches on it. So they sent it out with scratches on it. I went and requested a return for damaged item. The next day I received an email asking for pictures of the scratches and the box. It is nearly impossible to take pictures of scratches on a chrome item. My husband helped me and I sent them in the return item area of my order page. Three days later they sent me another email again asking for the pictures. I already sent them 4 days ago. The next day I received an email from them asking if a $35 credit if I keep the scratched item. My jeep has low miles and in excellent condition, why would I put a scratched piece of chrome on it. They also wanted more pictures of the whole item and whole box. I then sent more pictures and no, I want a refund. The next day I received an email saying they sent my request to the warehouse. The next day I asked e-bay to step in because it was already a week. How long were these people going to drag this out? E-bay sided with me and I received a return label immediately. I then received the refund shortly after they received the return."

"Cautiously, I tried to chat before going for it! Waiting there (chat) for more than one hour. NOTHING. A couple of hours later I get email with an apology
You
Hi, how do I apply SAVE30?, nothing at checkout
You
hello? anybody there?
wow, pretty reassuring customer services
US AUTO PART PLUS
The prices already discounted
"

"Assclowns selling defective parts"

"they advertised an engine for a 91 mustang which should be a 5.0 HO from 87-93 they send me an f 150 5.0 wrong firing order, wrong intake manifold and less horsepower, then tell me "it's all the same" do not do business with these people "

"Purchased a dash skin cover for a Dodge truck. Returned it with an RMA # from US Auto and have followed the return with the tracking number and have a copy of the part being received at their warehouse and the person who signed for it. And yet to this date, I have not received my refund. Don't Deal with these crooks. Three times I have called them on the phone and each time I had to wait over an hour to speak with someone. Three times I was told that the refund would be made and yet it hasn't been. Worst experience ever!!!!!"

"Never received the laptop battery and no response to any of the emails sent inquiring about the status of my order. STAY AWAY"

"I ordered 4 new door handles for my car and they gave me a receipt and tracking number right away. My package arrived right on time and the handles were a perfect fit. "

"Amazon purchase. You shipped and listed the wrong parts. Read the Amazon reviews. Won't respond to return requests. You cost me a lot of money and almost my life, you should be sued. It's backwards on Amazon. I had no choice but to pay $90.47 for the new pads at the mechanic! So how do I get compensated for this? Ordered on April 26, 2019 Order# ***-***-****-951706."

"Order brake parts for my truck 2 days later I call them to find out if it was shipped they said it was out of stock. They could not call or email me to tell me I had to call to find out never again with them "

"UD Autoparts provides only a 21 day return policy. They don't even provide you a full month. They also require you return ship it to them with two day shipping.

Not that I support jcwhitney, but they provide you a 60 day return policy window. Most merchandise companies provide you at least a 30 day window."

"I ordered a Power Steering Pump for my car. It showed up in great condition and I installed on the car. Now I need to return the CORE. The instructions are so inconvenient and confusing it make it almost not worth it.
1. Cost is on you.
2. The packing reads to return the core in original manufactures box, then in the instructions it tells you to place that box into another and ship it. This adds cost of box and added weight to the shipment.
They should make returning the CORE much easier. "

"I ordered a couple of clips to replace my bumper. I've emailed them twice asking for a shipping and nothing. After seeing the other reviews I'm a bit worried as the company hasn't replied to me. Us auto, if you see this just refund me please. I don't want to deal with another company that has this horrible service.

Edit: I'd like to change my one star to 5. I forgot to check my spam and my reply was there. Also, my package came in today. "

"I ordered parts for my Mazda, and they didn't fit (wires too short.) I called the number on the invoice and they could not find the order in the system. By email, address, or any other way. This after waiting 2.5 hours for a callback (I was only #2 in line.) While the person on the phone was pleasant, I am still sitting here with parts that don't fit."

"I ordered a $1,400.00 part 9 days ago,, was told it was in inventory in your warehouse and would be shipped the next day, it was not. now 9 days later I am told part might be shipped a week from today!!!!!!!! un-acceptable!!!!!!!!!!"

"I ordered and got the parts with FedEx .Installed them and now my 2000 Honda Civic runs line new Thx"