"Parts showed up quickly and were perfect"

"I purchased a Catalytic Converter from this business in March 2017. In June 2017 I had the engine light come on. I had the technician check with the computer and everything was eliminated except the Cat. I called the company to check on the warranty and they wanted to put me and the mechanic thru the ringer with very particular pictures and tests. It's like they either knew that a customer would not do that or the information you sent back, they would say oh this is not good enough.

I purchased another cat and had it installed and the codes and engine light went out. Very poor customer service and they DO NOT stand behind their warranty."

"I ordered parts 4 my 1999 Nissan Frontier I gave them all the facts and they sent me the parts for a 1999 Nissan Frontier 4 wheel drive after I contact them and they told me that there's no specification for that particular truck I told them I would like to send the parts back they told me that since they did not order the parts that I would have to pay for shipping iPay $50 in shipping and when I get back my refund they charge me another $50 f*** us Auto Parts their b******* parts they didn't send me the right parts then they stole my money I'll never do business with them again and I hope no one else will let's drive them out of business wit bad **** reviews."

"Followed the return policy. Sent back items, company received items, and still no refund!!! Do not use this company for your auto needs. US AUTO PARTS NETWORK sent the wrong item. Returned these items. NO REFUND! When I called about the parts they did sent me (which were the wrong parts) they said the part I wanted was out of stock.....so I returned these items. This company also sent the returns slips for me to send back to them. NO REFUND YET!!!! I have confirmation that they have received these items back. Company said it would be 5 to ten business days for refund. It has been 15 business days. NO REFUND YET! Now doing other measures!!!! "

"Fuel pump lasted less than 2 months."

"I looked at another online store first but, upon reading their reviews, I saw that getting the core charge back was a 6 week affair. I called US Auto Parts and was told that it was 3 days or less after the core was received. I ordered and received my part in a most timely fashion. I'm just now sending the core back so don't know how that will work out. I have now ordered 2 more parts and, again, expect them very soon. I've called customer service twice and both times was taken care professionally and in a friendly way. There part prices are very competitive too."

"Horrible! Without a doubt, the worst customer service experience ever. We placed an order with them that went through our visa. Three days later, they notified us that before they ship our order we need to call our visa to get the 6 digit verification code for transaction. I called visa and they did not have or know anything about a 6 digit code! They said the payment went through 3 days ago. They gave me a transaction code number, but when I called auto parts with that they said it was the wrong number...what??! They refused to ship the order now unless I called with the correct verification/ transaction code from my visa! Hmmm, but they have my $383! My visa company said they have never heard of a merchant requesting this, or holding an order once it has been paid for. I cancelled my order. My visa company told me that if I do not receive a complete refund from auto parts that I am to call visa back to open a fraud dispute. Be very careful with this company! Something is not right, and seems quite deceptive. They will take your money then refuse to ship your item! And they are all very rude on the phone. "

"Horrible company with the worst customer service I have experienced from an online organization. They placed an order for the wrong part and now it is my obligation to jump through hoops to fix it. Hours on the phone, weeks waiting for the part to arrive --- just say NO and find a reputable OEM reseller. This one is NOT it."

"Shane Evangelist
Barbara Palmer
Bradley E. Wilson
Sol Khazani
Fred W. Harman
Houman Akhavan
Bryan P. Stevenson
Mahran Nia

Ladies and Gentlemen,

This letter is concerning a recent order placed with one of your websites. It will address the order, the problems that occurred, the lack of customer service, the effects on my family and of course the planned course of actions I will be taking. The foremost important aspect of this letter is that action must be and will be taken. The dramatic effect it has had on me, my wife and my children, at this point, is unforgiveable. I have purchased products online for many many years. This is the first time I have ever been treated in such a manner that would provoke this type of response.

How did this problem occur? Believe it or not it was my mistake. I actually placed an order with your company. Or should I say through carparts.com. Normally, I do extensive research about websites before I place orders with them. This situation did not warrant the time needed to do this research. You see both the wife and I both work and we only have one vehicle. So time was of the essence. I found the part on Google Shopping and ordered it. We were in desperate need for this part as our lively hood was based on getting this truck fixed. I should have just bought the part locally. I did order it online because that is where I purchase most of my auto parts. Of course, had I done my research, I would have never placed an order with your company.

The second problem began with your order processing system. I had specifically requested overnight shipping. A service that would cost me approximately $30 additionally. Which I had no problem paying based on the situation. When I went to process the payment, your system took off the overnight shipping. Now we had a problem. We could not afford to wait on this part to come it by ground shipping. So as I started to panic, I just figured I would call customer service. Which is the next step I took. Keep in mind that I did not wait very longer to call. Is was within 15 minutes. Let me say that again, WITHIN 15 MINUTES.

The call to customer service was a disaster. I was told that if the order was cancelled that you people could not guarantee that the order had not already shipped. Come on folks, no company ships an item within 15 minutes after receiving the order. But customer service explained that it may be duplicated and thus I would get two parts instead of one. This would could not afford. I did not want to cancel the order, I just wanted to add the overnight shipping to it. Of course your customer service department refused to do that. I was told that it would take 2-4 days to get to me. So, I hoped for the best. When I first check the status of the order I was pleased to see that is was going to ship by UPS ground. As I have a lot of faith in UPS. When I check the order the next day I find that it did not even ship. So you had the order for TWO days. So why could the shipping not be changed? Then when you finally shipped it, you did not use UPS ground you used Fedex Smartpost. The absolute worst shipping method. This would explain why it took a WEEK to get here. By the way, customer service did check that this part could have been shipped overnight.

Like I said before, I knew nothing about carparts.com when I place the order. Something that has since changed. When doing my research I found hundreds of negative reviews and very few reviews that would have prompted me to buy from this website, had I done the research. This is not news to you people as you are well aware of the negative feedback of this website. One of the surprising things that was missing from these negative feedbacks was the connection to your company. So, I decided to dig even further, past the reviews. And of course low and behold, the connection was made. First, the fulfillment warehouse was actually JC Whitney. A company up until this point I had great respect for. What surprised me after learning about JC Whitney owning carparts.com, was after your acquisition you separated U.S. Auto Parts from carparts.com. It is not listed with all your other website on your investor's page. I wonder why? We all know the answer so you do not need to provide one. But, just to make sure you are connected I checked by debit card. And there it was, YOUR name as the payment processor.

Carparts.com could serve your company in two different aspects. Offer low cost, cheap parts and poor customer service. This could either be a way of selling sub-standard parts or it could help to drive traffic to your other sites with MUCH higher prices. Either way it is not a very honest way to operate. And based on the reviews and the lack of connection, it is not something that most people are aware of. Something that I am seriously considering changing. You see, I might be able to get some kind of satisfaction from having the same effect on your financial status as you have had on mine. By the number of people this letter is being sent to, should indicate to you that I have done my research. I know how to create such an impact and am more than willing to follow through. In today's information age, social networking can have dramatic impact on a companies growth or losses. The great thing is that through our social networks we hit a very, very large audience.

This fuel pump going out could not have happened at a worse time. And taking over a week to get the replacement part caused extreme hardship on me and my family. Although my daughter is 17 years old and has put the blame on your company, my 14 year old son is still very confused. You see we have cancelled Christmas this year. No Christmas lights, which by the way we usually win the neighborhood award each year. No Christmas tree and no presents. All thanks to carparts.com. All because of my poor decision to order from your company. But then again we are just an order number. For if you truly cared about your customers you would not have let this happened. You would have made sure that I could have paid for this part to be shipped overnight.

Now, how do I become a household name for all YOUR employees? How do I set the goals here? Just have an impact that just in ratio to the impact you have had on us? Or do I set the goal to see if through the power of the internet I can close the doors? I am, however, trying to keep emotion out of it. If I let emotions control my course of actions, I may not get the desired results. But, at this time of year based on the results of your companies actions, it is hard not to get emotional.

I do need to complete some more research to gather more information from governmental resources such as the SEC and others before I proceed. Like I stated before, whatever action I take will be well thought out and calculated to receive the greatest level of success. I am a firm believer in an eye for eye. When I have been wronged, I always make sure I do what it takes to get things right. My family did not make the decision to buy from you people, I did. I have to live with that. But then again so do you. You will know that I have put this plan into action.

Regardless of what has happened or what will happen in the future, have a VERY MERRY CHRISTMAS."

""BUYER BEWARE!!! I ordered Both Bumper cover and Bumper reinforcement on the website. Both available. I received the Bumper reinforcement after 5 days. and received an email after 6 days saying the Bumper cover is out of stock. That sucks since I was renting a vehicle. I ordered the Bumper cover from other place. I found the Bumper reinforcement is absolutely not fit my car when I bought everything I need to fix the car. Only found the manager blamed me for not timely reporting the issue back to them. Shame on these people"

"wow what a disaster. They told me to order part and get order no. then call back to get discount. They could not get discount so they said they would cancel order. Two days later part was on my porch. Contacted them again said next day fed-ex would pick up part.Now 4 days later I still have a part I was told was canceled by their CUSTOMER SERVICE and they still have my MONEY. Ithink this is stealing."

"Terrible- ordered a replacement mirror for passenger side - didn't quite fit - had to finagle it and hope it doesn't eventually fall off. Ordered a grille guard for our 1998 Toyota Tacoma - every model for that year was listed as fitting. Top brackets won't reach from truck frame to grille guard. No one could give me info as the guard was discontinued (3 weeks and no one can give me any info???) Said to send it back and I will be reimbursed - Over $100 for shipping plus the box was not reusable. Will have to get machine shop to build a piece to make it work. Will NEVER order from this co. again."

"I ordered mud flaps, and 3 of 4 did not fit, not even close. They said it was exact fit, OEM, the one that was close, still had screw holes misaligned.
I believe they get factory rejects for nearly nothing, then try to repackage and sell. i have been waiting for a RMA # for days, so i simply disputed on my American Express Card.
Buyer beware?"

"When I purchased a replacement part from them, the item I received was in the correct retail box, but a different model was inside. The item was obviously used or a previous restock, despite being sold as "new." When I tried to get a refund, they originally wanted the item shipped back at my expense, despite the fact they they sent the wrong item. After they finally sent a shipping label, the RMA instructions said to include an invoice. They never sent an invoice, order confirmation or shipping notice when I placed the order. Again, I contacted customer service who refused to send me an invoice. After filing a chargeback for the purchase, I have been contacted by a T.J. Schwartz who has continued to ignore my requests to send an invoice so the return can be completed.

update 11/09/12 - Further attempts to contact this company to resolve this matter have still been ignored. "

"Happy with my order. I will definitely order from this website again."