"All we wanted to do was return our trucks when we were done with them...and it turned into a hellacious nightmare. The originally scheduled dropoff location refused to take the trucks saying that they didn't have room on their lot. We then spent from 1:30 pm -10:30 pm straight on the phone with Uhaul trying to get approval for a different spot. We were finally told a place to drop them, but when we got there and used their check-in app we were told we would be charged big fees to leave them there. We had no choice as AFTER 9 HOURS of being on the phone with them AND this was the location they finally directed us to use. Now we are stuck on the phone with them AGAIN and getting zero help. They have wasted so much of our time and caused a huge amount of stress over something that should have been super simple to resolve. UHAUL needs to OVERHAUL their entire system. I will spare you the whole ridiculous story and just sum it up by saying...RUN, don't want to ANY other possible option for your move!!"

"I will go out of my way to never use Uhaul again, even if it costs me exponentially more to move.

I was literally laughed out of the Qaurtermaster location in Philly for asking why I can’t get a ball hitch for the truck and trailer COMBO I rentes online. When I spoke with an agent over the phone, an empty apology and reatatement I of “bring your own ball” policy” was all I was given.

Here’s the thing Uhaul: people renting a truck and trailer never tow anything, and you should either include the ball, or make it pretty clear that you need to bring your own before screwing up everyones moving plans"

"service was BAD Follow up on charges was worse ,after being put on hold for 20 min.the women Ispoke with from Ariz put me on hold and after 5 min the line went dead I was calling about two charges that appeared on my credi card each for $1.05 no explanation .When I left the truck I had it had more gas than when I picked it up .I can assure you that $2.10 will cost you more than you can imagine because I will go out of my way to let as many people know what a poor operation U-Haul is "

"Before I reserved the truck, I called Uhaul to see i they had the rental truck available, to which the Uhaul employee verified and stated yes. A day later my reservation was changed to another city and a smaller truck. After going back and forth over three days and Uhaul changing my reservation THREE times (different times, different cities and different times), I finally gave up and was left with no choice as the last change to my reservation came in the last day and I could not extend my stay as I needed to be back at work. I am absolutely dumb struck that a company like this actually exists.

Worst through it all customer service couldn't care less, very upsetting.

"

"Just rented a U Haul truck that I had reserved two weeks ago. The lady from the location called early today and said the size of truck I rent was not available, tried to get me to take a smaller truck so I went to the location right away and found one sitting on their lot (whats up with that). When I went back later that day at my pickup time at 5pm by the way which the lady when she called said they ask all their customers to be pickup by 4:45pm ( I guess business is not worth staying a few minutes late to give customer service maybe they should change their hours and stop trying to work bankers hours. When I did pickup my truck the truck was dirty both inside and out, the windshield was so dirty it was a safety hazard when the glare from the sun hit it. By the way Jims Campen and Trailers in Fletcher NC has to be the rudest place of business and the most unorganized place in town. Don't expect to get a live body when you call U Haul customer service it is hopeless."

"I made a reservation 2 weeks before my out-of-state move. When I made the reservation, the lady over the phone told me someone would call me the next day to schedule my truck pick up. I waited, no call. I called back a few days later, and man over the phone told me that they generally call to schedule a pick-up 3-4 days before the move. I waited, no call. I called two or three days before my move, and the man over the phone told me that they generally call to schedule the pick up THE EVENING BEFORE THE DAY OF THE MOVE! Fine. I waited. No call. Well, on the DAY of my move, I called their main office and was told to go to this location to pick up my truck. I got there at 10:00 am, and they told me they had no truck available!!! I am moving across the country, and I don't have a truck to load my stuff into on the day of my move! If a U-Haul customer service representative wants to confirm this, they can just review the phone logs associated with my account. I look FORWARD to hearing from them."

"Regarding location: Pearl Oil Change 1314 Pearl Rd Brunswick, OH 44212
-On day of reservation May 1st, they tell me they do not have the truck available. Then they told me to go to another location several towns away to pick it up. I went to Medina location and they said Pearl Oil Change should have never sent you here as there was a closer location called Skyview Farm. So I drove again to third location and finally received truck.
I want you to be aware how unprofessional location Pearl Oil Change is. I have to everyone I know to know rent U-Haul because of this experience. SKyview location was fine. But, Pearl Oil Change was a disaster. Please pass this along to corporate and have these location checked out as they are the worst.
"

"uncle bob 2090 clay rd. austell ga. 30106, is the worst uhaul I ever rented 39.95 is only 8 hours rental only. not 24 hours beware stay away from these people BAB BAB BAB NO GOOD,RIPPOFF,all the way,stay away from this uhaul place."

"I scheduled the pick up at 1:00pm, and I show up on time.but your emplyee take 30 minutes to process. So I missed my appointment and it result I return the truck late.in the final your company doubled the rental cost.

Very Unprofessional!!!!!
"

"I was completely satisfied with my purchase. It was easy and the quality of the boxes were great. I had looked for these type boxes and were unable to find and checked your website and you had the product and at a reasonable price. I will be using you again. I saved your site to my favorites. Thanks Don Butler"

"I rented a truck for $19.95 a day plus $.99 a mile on 7/2409 at 1:43pm and returned it on 7/25/09 at 10:30am with at total mileage driven of 6 miles. my total bill was $50.13, the clerk charged me $19.95 twice she stated that the rental was $19.95 for the first 6 hours. I have rented trucks from U Haul many times before and this was the first time i have ever heard this. This is a total rip off. The store is THE BABY DEPOT (042423)."