"From: Mr. R. A. Delbury
37 Butler St
Franklin NJ 074165
To: Urban Farmer
120E 161st St.
Westfield, In 46074
April 15, 2024

Re; ORDER NUMBER 00242134-1
DATE ORDERED 12/16/2023

To Whom it may concern.
I am appalled. And expecting rectification.
Not only were you not able to fill 2/3rds (two thirds) of my order. You shorted me 20% (twenty percent) of the Sequoia Strawberries ordered you sent me. The plants you sent were pathetic. Five of them were suitable for planting. Much of the rest are so thin it is difficult to see a bulge in the crown. Most of these plants are so thin I can-not call them “pencil thin”. I must call them as thin as the lead in a pencil. Not only that but the bare root plants you sent had already broken dormancy.
I expect you to send me as soon as possible the four (4) dormant Sequoia strawberry plants you shorted me._____________________________________________
June 23 2024 When I did finally get the strawberries without an apology the 5 spindles that were sent me were the size of a large sewing needle "

"I didn't expect to receive such small blueberry bushes (??). One of them looks like it might be dead. I am very disappointed."

"I searched online for sweet potato slips and came across UF. They had a nice selection and I ordered the ones that I was interested in growing. Since this is a live product they gave me an estimated shipping date for my area and it came via usps today. the slips were exactly as expected and in the correct amount. Packaging was great and the roots were still wet in the wrapper placed in a plastic bag and sealed. I can't wait to plant them, (first time growing them)! "

"THe postal service delayed shipping by 5 days due to some internal issue and wrong routing. NOw the seeds are useless.
Please put an option during checkout like pay 3 or 4 dollars more to convert first class mail to priority mail or add UPS or fedex as option for faster service. This can be charged during check out. Don't know what to do with the seeds now."

"It was quicker and as painless as it could be. "

"Did not delivered on first attempt, after chat with friendly lady it was in my mail box in 4 days. Thank you."

"Seeds received as ordered quickly. Can not wait to plant here in zone 5. Will let you know how they grow. Urban farmer has good tips and h"

"I am thrilled with my recent purchase of garlic seeds from this company! From start to finish, my experience has been nothing short of excellent.

First and foremost, the quality of the seeds exceeded my expectations. Every single seed I received looked healthy and robust. It's clear that this company takes great care in selecting their products.

I highly recommend this company to anyone in need of top-quality garlic seeds and outstanding customer service. They've won me over as a loyal customer, and I can't wait to see the bountiful garlic crop I'll harvest thanks to their fantastic products and guidance."

"All of my seeds came up and produced healthy vegetables and watermelons. I've already purchased seeds from Urban Farmer for 2024!"

"I irdered 1st year Crowns and all arrived smoothly & quickly. The crowns look healthy- no issues with mold, etc.. Planting them right away and hoping they will sprout some growth soon. So far, so good!"

"Both arrived quickly and will order again as needs arise."

"I was needing sweet potato slips this year and decided to try Urban Farmer since the other (well known) store shipped me limp yellow sad looking slips last time. I made a mistake and had to call customer service. Oh my gosh, I haven’t had customer service this nice in ages! She bent over backwards and probably did a few difficult yoga poses to make my misunderstanding right. Even going as far as making an extra trip to the post office for me! Who does that? UF did! But it gets better… she tucked in an extra 25 slips of the type of SP I had changed my mind about which caused the mix up in the first place. How sweet is that? They didn’t have to do that. I wasn’t an angry customer making them think I would leave a bad review. The slips got here looking lush and green! Not even wilted. I will always order from UF. And a special shout out to the Customer Service rep I emailed. She was very kind. "

"I ordered sweet potato slips on 5/10 as their website says they would ship to my zone in mid-May and that in-stock products ship in 1-2 days. A week later, no email that they shipped. I contact customer service and they tell me “ You just missed our last shipment when you placed your order so yours will go out in our next and final shipment on May 24th.” It’s now the 24th and my order still hasn’t shipped and they aren’t responding to my request for an update. I’m not sure how this company is still in business. "

"Out of 25 slips only 6 to 10 look heathy enough to survive. ( second day in water) For the cost I expected better quality. Response from customer service " the roots look heathy""

"I ordered 20 lbs potatoes in February. I made a follow-up in April. They mentioned it will be shipped/delivered late of April-May. Then, 2nd week of May, I received an email that they could not deliver my purchase. I rely that I could plant this variety this year. This is NOT a good company."