"More than 1000$ thrown out of the window. We bought a car shelter last october, installed it in novembre then it broke after few days because of some wind!!! It was supposed to be a good quality snow car shelter!! We called uline to see if they can replace it and they said it’s over a month since we both it (it was a month and like 3 days) so there is NOTHING they can do!! Imagine spending over a 1000$ for something that was supposed to last years but broke in 2 days!! I strongly advise you not to buy from these company."
"We normally purchase our thermal paper on Amazon. Thought we'd give a Line a try as they are Canadian.
Their prices were over what we normally pay but not by too much. The rub came with the shipping charges of 150 dollars to ship one box from ONT to BC.
Customer service is also a joke a they gave erroneous info on how to pay their invoice.
Never again."
"AWFUL AWFUL AWFUL COMPANY!! Confirmed 3 TIMES my address and phone number. Sent it to the wrong address and driver didn't even call the right number. I had to leave work and lost over $150 from cancelled customers and now I may miss my sons regional track meet because of all of this. I am beyond MAD right now!!!!!!!!!!!!!!!!!!!! NO EXCUSE FOR THIS! Not to mention my last few orders of bubble bags have been the incorrect size (shorted by a solid inch and less quantity in the boxes than stated on the outside of the box.)"
"NEVER give this company a personal credit card. They will treat you like a new business and send their 2 lb catalog. These guys kill more trees than anyone i have ever seen. We found them on the web, now they are in my nightmares. We will stop doing business with this company, not because they don't have good products but because they won't stop killing trees with ridiculous catalogs.
They are the Omaha steaks of shipping supplies!!!!!!"
"We have been a Uline customer for the last 13 years purchasing a variety of products, mostly packaging supplies. Recently we tried to purchase some paper towels and toilet paper and were told that they will not supply them since we haven't bought those exact items before even though we have been a loyal customer. We will never work with them again since they would like loyalty but don't show any."
"Thanks so much for the best price (big bulk envelopes) and speedy shipping--received in 2d!
Will keep long relationship!"
"Has item in cart. never copleted order but they shipped it anyway."
"We receive duplicates of their huge, paper wasting catalogs several dimes throughout the year despite multiple, at least a dozen requests for them to stop sending the. Its trash company contributing to all that is wrong with capitalism. "
"Horrible quality
Quality reflects price
Stay away"
"I work for a large hospitality management company in southwestern Michigan. I ordered a set of gridwalls and baskets to display retail goods such as granola bars, candy, chips, etc.
It hasn't even been 60 days since I received them and put them together and the metal has split and broken, making them unusable.
I contacted customer service requesting a refund or a new set of gridwalls and was told, within 5 minutes of my email being sent, that the items only had a 30-day warranty and they would do nothing.
This is a clear sign of a bad product, a company that knows it's selling a bad product, and no way to build any kind of customer-vendor relationship.
Do not buy from this company if expect your equipment to have a reasonable life span"
"Horrible shipping service; delivery Monday 02/25 and the driver already called that they will deliver but complained it is too heavy, asked me, if someone can help him unload the products! I end up not getting my products. Then someone called the next day promised to deliver before 5:00 pm, they by noon they left a voicemail they can't do the delivery again. I didn't go to work Monday waiting for the delivery. Basically asked my friend to cancel appointment today to accept the shipment. What a waste of my time! End up cancelling my order and I hope they will credit my money as promised for 2 days. The rest of the department maybe great but shipping/delivery is still the most essential last part of the business.
"
"we ordered 2 roll bubble wrap $ 149.00 per bag so we tough the price was per bag seems that it was per roll and a $25.00 pick up fee
we buy this normally in Guelph for $ 105.00 per bag so i pay by uniline $ 323.00 and in guelph ( no pick up fee ) $ 105.00 will never buy at uniline again there robbing you blind."
"They have the best customer service in the industry! Fast shipping and great products. The largest selections in the industry. "
"We had an awesome expirience with Uline. I had to call because I needed a little direction on which product to choose. The representative who I spoke with over the phone was very nice, had a lot of feedback, and offered to help me check out. We received our products within 24 hours of placing our order, even though we are hundreds of miles apart. Great customer service and awesome turnaround time.
"
"Very horrible customer service. If you purchase anything from them there is a very small tab when you checkout saying that you will get free items. We have ordered from the for years with thousands of dollars of orders and we never see that tab until recently. Shoot them an email asking if they will honor the free items since we have paid and we just never see the tab until recently. Their answer is flat no. I mean c'mon. After a customer spent so much money at your store and all we ask is 1 time free item and they just say no. You can pay for them (which is wayyy over price. For example : camping lamps for $45 which you can pay for $15 from Amazon prime)
They say you can pay for something that is supposed to be free. Horrible customer service and they don't care if you are happy or unhappy customer."