"Bought a refurb product and it failed within a year (3 yr warranty sticker attached to the box). Rep told me "What do you expect from a used product"..... nice to see how they view their own product line. I expect it to not fail so quickly and last longer than a year. No one buys a CPU hoping it lasts 90 or 180 days. I never expected such a pathetic warranty from a company who brags about their warranties. Especially when it showed 3 years on the box.

Not to mention, this issue has happened within the 90 days of it coming out of the box. I just put up with it until I could remove the product. Also, I bought an ultra multi-port 5 1/4 bay for this tower years back. The LED display (both!) died within months. Very cheap plastic....

Last week I bought a new 850W X4 PS from Ultra. So far so good. Finger crossed....

As an IT worker and, at times, decision maker for IT choices. I can assure you, this will factor heavily into my choices going forward. Thanks!"

"PLEASE READ THE EDIT ALSO
Ultra Products is horrible with rebates DO NOT BUY FROM THEM IF YOU WANT A REBATE. They said i had the correct rebate UPC code and everything but there was no rebate promotion going on during that time. When i have the pdf file of the promotion stating the exact date i purchased was within the promotion period. After months and days of talking to them on the phone and online they just started to ignore me after hanging up on me. Saying let me talk to my manager and then putting me on hold and hanging up instantly after. ULTRA REBATES is horrible void like the plague. Trust me if you don't believe my claim let me tell you that ive gotten every rebate that ive submitted up till now except ultra's.

EDIT
After talking to Jon through email I eventually received my rebate."

"I bought the item from Fry's, but had run out of time to return it to them for RMA, and so contacted Ultra directly. Their customer forum is excellent, and after describing my problem they issued an RMA right away. The combination of a responsive online forum and efficient RMA process is excellent, and I have no hesitation in commending Ultra for their efforts on behalf of their customers."

"I had an absolutely terrible time with ordering from ultra products. it was a bit hard to find what i wanted on their website and then when i finally did and ordered from them they double charged my bank card. I found out that they double charged me and called them to tell them to take off the chrge that same day, as i needed my money to pay off bills that are due very soon. They said they would have it taken care of that day, but of corse i check my bank acount today and i am still down a considerable amount of money. I even sent an email as well and have not recieved a response yet, and the 48 hour response period promiseed is drawing nearer and nearer.
It took almost 2 weeks for me to get the money back from the double charge -_-"