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Verified
1/5

2016-09-26

Scammer

"They didn't send the product!

The owner seem to be very responsive before they get your money. Once they receive, they don't respond to your query anymore.

Don't be fooled by all the fake positive review. They are from the same person
"

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Verified
5/5

2016-06-14

so happy with it now

"Bought from umi's tea set for my husband and he loves it. The quality is great but only thing is the handle and the small cups get a little hot with the tea in there so you need to be careful not to burn yourself.

Great quality. Great packaging. More than exceeds my expectation. Cups a little smaller than I expected. But cute!

No complaints, but plenty of compliments.
"

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Verified
1/5

2016-05-30

scammed

"I DID NOT RECEIVE MY TEAPOT BUT THEY GOT MY MONEY! THIS IS A SCAM. DO NOT DO BUSINESS WITH THIS SITE!!!!"

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Verified
5/5

2016-05-22

got the iron teapot, happy!!!

"This is everything the most priciest cast iron teapots are. They really is absolutely nice. I bought this one for my new home, and oh how I wish I would have found this the first time around, and saved oodles of money. There really is no difference in quality. I bought this as a gift for my husband who loves Oriental teas and I am so glad I did because he loves it. Very sturdy, easy to use and everything we could have hoped for. All I can say is superb item at an even more superb price. He use it everyday and it does exactly as it's supposed to."

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Verified
5/5

2016-05-20

nice japanese tea set

"Just received. The thing I love about this teaware is the appreance. The Japanese characters adds that hint of elegance to it. What's more, it's a good choice for people that want to have very hot tea as a relaxing way to end whole day or as a jump start to your day. The gift box is good for storage or gift, but before using the pot or cups, I would suggest washing them. Also, removing the stickers on the cups is advised. As far as how much tea the pot holds, I've found that it can hold up to 6-8 cups. And there is little need to get a teaot warmer; this teapot will keep the tea hot last for 2 hours. All in all, I would most definitly recommend this tea set to everyone looking for a tea set that isn't expensive. And the shipping is very fast!"

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Verified
5/5

2016-05-13

nice tea set

"This is a beautiful tea set and exactly as described and pictured. It represents great value. Best to season the cup before using. Arrived in time for xmas, a lovely set and one happy customer. Although cup close the flowers look a bit pixelated, I still think they are very cute and cool. The only issue that I have is that the teapot does not retain too much heat. I had tea time a few weeks after I got this, and the second round of tea I poured had cooled down. But other than that, I still love it."

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Verified
1/5

2016-04-04

You won't be scammed.... IF you're REALLY effing Lucky!

"I got scammed by Umi Teasets as have several others have in the tea community. First, my order didn't ship for 3 weeks! I ordered two tea pets, but they only sent one and wouldn’t refund the full amount for the unshipped one (out of stock). When I protested to Paypal they just showed that they did ship something and offered a partial refund for the item they NEVER sent! When I again requested the full refund ONLY for the item they never sent I was told that they’d give me a full refund if I sent the other item back AT MY OWN cost! Shipping to China at cheapest cost would be more than both items I paid for. Super sketchy company. Be wary! I wouldn't recommend this company at all!"

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Verified
5/5

2016-04-01

compare umiteasets and aliexpress

"I owned a tea store, both ordered from Aliexpress and Umi every month.

For Aliexpress, the price is very competitive, but the shipping always take a month or over a month. the quality is bad, so it is easily broken during the shipping. Most Ali sellers will offer the replacements because they really care about the low rating to their store.

For Umi, I was a bit concerned about the reviews , but the online staff told me those reviews were published by other tea sellers last year. So i tried a small order from this company. I got the items about 10 days, in good condition, all items with a gift wrapped box. So i started to order monthly, sometimes i got the broken items, I talked with online staff immediately and sent the photos. But for the replacements always take about a month to arrive. I thought that they shipped the replacements by economy shipping so that they can save the shipping. Although the price is a little expensive than Ali, i really like the beautiful items, wonderful quality.
"

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Verified
5/5

2016-04-01

umiteasets

"Ordered from umi amost 1 year ago, wait for a week and got the package. The tea set was in perfect condition, also i got the free teas. Delightful experience. Hope this will help you."

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Verified
1/5

2016-03-23

CS provided ETA of order just fine... received inferior product, now wont reply to messages

"received my order, paid 175 for vintage tea set, cup stems are not upright/sagging, cups base off center. couldve gone to target for a better quality set at a fraction of the price. sent an email with pics to customer service numerous times, no reply. stay away from this one, should've paid closer attention to the great reviews, lots of them in broken english. this is a cut and dry rip off, came from hong kong..."

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Verified
1/5

2016-03-05

BEWARE UMITEASETS !!

"I placed an order for several items including a tray. Only the tray arrived which was damaged, the remainder if the items were missing. The total was $97.79. I tried every way to contact these folks 6 times in 4 days with no response. I opened a claim with Paypal, no response. I will call Monday morning to my bank to have my credit card charge cancelled and credited back. They leave me no choice. I will never order from them again. I would cost me $155.00 to return this damaged tray to China."

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Verified
5/5

2015-12-18

"i recently purchased "Ice Crack Chinese Geyao Tea Set"

i had typed a 3 paragraph review with great detail on how well it went..... but then the webpage reloaded and i lost it all.....

SOOOOO long story short....

i was worried it would not make it in time for christmas, and the initial shipping company gave it to a 3rd party who ended up giving it to Canada Post. It was a tracking nightmare.

after 10 days of waiting and worrying i sent a simple message to the online chat who was SUPER helpful in getting me some additional shipping information. after they tracked the package down for me it was delivered 2 days later.

Shipping took 15 business days.

It was packaged really well. Set wedged inside felt lined foam, wrapped in bubble wrap, inside a decorative box, wrapped in foam again, put inside another box. from Asia to central Canada no breaks or even any dents in the outer box.
"

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Verified
5/5

2015-11-25

"Umi tea sets customer services is very helpful."

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Verified
5/5

2015-09-29

"This is the first time I bought a set of letter teapot, a pot, a cup and a piece of teacup dish. Usually, in the office, I like some bubble flower tea, pour the tea into the cup and then bubble directly, colleagues say this is not good, but as for the work time, I have no other better choices, and the best is to buy a glass teapot to bubble tea on the weekends, I'm very afraid of trouble, and later, she recommend this letter teapot to me suitable for personal use.

After receive the pot, I was eager to bubble a pot of rose tea. This teapot is a combination of glass and ceramics, stainless steel mesh, and very effective to separate of tea and tea soup, and another sweety design, which make tea color can be seen clearly when we bubble the tea. Pouring the tea into cups, and the tea taste more delicious.

If I early know such a good tool, I would not have to put the tea into the glass tea cup, and also could avoid the problem that always drink some tea leafe. Really have to show my thanks to the colleagues, purchased in this store is a good choice at the same time, the service is very intimate, not only delivery in time, but also after know that I like to drink flower tea also gave me a few samples. In addition, there are also some flower tea are selling in the store, the price is much cheaper than to buy outside. And express is also great, come directly to my house, is really hard. Later I can get all kinds of delicious tea, life seems to be added a lot of fun!
"

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Verified
5/5

2015-09-27

"As I love to taste all kinds of tea, so I just want to buy a teaset is suitable for all kinds of tea. As we all know, glass is the most environmental protection and fitness of all the utensil, it doesn’t contain organic chemicals, very stable in acid and alkali high temperatures, and can not react with other substances. So it will not release harmful substances into the cup, you can enjoy it.

Glass products are very suitable for brewing tea, scented ten. And also the design of glass tea set is very simple, by comparison with price, I choose this shop, it is very convenient. After receive it, I am very satisfied with the material of glass, its very thick. As teacup is thoroughly thin, so it is very convenient to drink tea. And there is a funnel in teapot, after you brewing tea, you could take it out, very conenient. A 600ml teapot, a heart-shaped glass heating base, six double insulated glass cup and 1bamboo tea tray. The teatray is made by bamboo, which have good manual work and color. The heart-shaped base is very thick. And that a few double teacup is my favorist, particularly smart. When you use glass teapot, you could see all kinds of color as different tea, absolutely an vision enjoument.

This is an very pleasant shopping experience, not only the stong packing, but also it is deliver without any delay. And the owner also send several sample tea to me, to let me experience bubbling. If have right teaset,I will buy in this shop again, as I am assured by them customer service. I have used it for two weeks, I feel not bad. And as fot these high-level things, have to be thin, you could find its smart. Generally, when use it, I will poured over the teapot and cups with hot water, which will not to be very hot.
"

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