"unclesamsdeals.com is not a business in my opinion, its a horrible scam. I strongly advise against dealing with this company. As of now, I paid good money for absolutely no service or goods. Elaborations below.




*my online order was acknowledged by them on Sept 12

*via email - my order still not shipped by Sept 23 despite their claim that orders are shipping within 2 working days

* Dec 25 - they finally replied after countless emails, saying that they have no idea what happened to my order. They offered a refund, which i accepted.

* Jan 25 - They claimed check for the refund will be sent out soon

* March 8 - No check and no replies from this company."

"SELLER REFUSES TO HONOR FREE SHIPPING AND INSTEAD WILL CHARGE $1.99 +.99 PER ITEM S&H! SELLER IS BLAMING A WEBSITE FOR HIS INCOMPETENCY. Richard M Geist CEO NEEDS TO LEARN HOW TO RUN A BUSINESS AND HONOR HIS ORDERS AS PLACED, NOT MODIFIED TO SUIT HIS POCKET BOOK!!!"

"I ordered a coat and trousers from Uncle Sam's in November last year. The site looked really good and they seemed to have exactly what I wanted. I made the payment and got an email to confirm.

A couple of weeks after the order I logged in to check how long the clothes would take to arrive, since they were being shipped to the UK. There was a message on my account saying that the trousers were out of stock and I should contact them about an equivalent or refund. One of the reasons I had ordered two items from the same place was so I would only pay the $40 shipping fee once. I sent an email to ask if there were any alternatives and got no reply. I called their office a couple of weeks later and spoke to someone who said I would get a refund. I asked if there were any alternatives and he just said 'no'. Not long after I received a package from the company but they had sent a different coat to the one I ordered with both the main zip and zip attaching the hood broken. I called up again and spoke to someone called 'Serge' who said he would look into it for me. I didn't hear back so called again a week later and got through to him again. He said I would be sent the coat I ordered and should send the one I had been sent back. I asked if I should wait until I received the right one before returning the first order and he said 'yes'.

I called back two – three weeks later to ask about the order. I got through to the same person, but this time he said I would have to return the original before getting sent the replacement item. I would need to pay for shipping it back to the United States and would then get that refunded. I said I was unhappy as I had paid $236 dollars and hadn't got either of the two items; I didn't really want to pay more up front to get it sorted out. He said I should call back in half an hour and he would see what he could do.

I called back and was told that I could be refunded the coat but not the $40 shipping cost that I had originally paid; I could also keep the coat I had been sent. I said this meant I would have paid $40 for essentially nothing, as it wasn’t a coat I wanted and it was badly damaged. I then said I was considering querying the transaction with my bank. Serge replied 'in that case we don't have to be having this conversation. Have a good one.' and finished the call.

I needed the money I had spent on the clothes to get replacement items so I looked up the cost of shipping the coat back to Uncle Sams's. It was about £80 ($160) so I called back the next day and accepted the offer. The refund for the trousers came through but I waited a week for the refund on the coat and nothing happened. I called back and spoke to Serge who said he would put it through straight away. He put it through as a Paypal payment although I had no Paypal account and had originally paid with my debit card. I then had to set up a Paypal account which charged me (albeit a small amount) for getting the money.

I decided to get the zips on the coat fixed to see if I could use it but it was only possible to fix the zip attaching the hood to the coat and, in any case, it didn't suit me at all.

The whole thing was awful. I just wanted the items they had advertised on their website but it all went wrong. I ended up paying $40 for a useless coat I didn’t like or order.

The worst thing is how rude and unhelpful the person I spoke to there seemed. I only called up because I had had no responses from the emails I’d sent. It all seemed really at odds with the messages on their website saying how much they value their customers. They didn’t say sorry once.
"

"Great new website. Better photography and design than most sites in the industry. Very quick shipping and friendly customer service both before and after the sale. I'll definitely be coming back for more. Thanks Uncle Sam!"