"COMPLAINT REPORTED AGAINST:
BUSINESS: Uncle's Stereo Inc.
ADDRESS: 1560-66 Hart Street, BLDG # 1
CITY: Rahway
STATE: NJ
ZIP: 07065
TELEPHONE NUMBER (1): 0800-978-6253
TELEPHONE NUMBER (2): ***-***-****


1. Nature of complaint:
Internet/Cyberspace Fraud
Bank Fraud


3. Name of company with which I dealt:
Uncle's Stereo
The company is using several web sites which are listed below.
Name URL Hosted by
Uncle's Stereo www.unclestereo.com
Red Anvil
New York Wholesale Audio Video www.newyorkwholesaleaudiovideo.com
Red Anvil
All Home Theater www.allhometheater.net
Red Anvil
Reliable Audio Video www.reliableaudiovideo.com
Brinkster Communications Corporation
There may be others.


4. Name and title of company agents or employees involved:
Owner: Vivek Prabhakar
Dispatch: Cindy
Sales: Tony



5. Description of the facts of the complaint:

In February 2008 I ordered some electronic equipment from Uncle's Stereo. Uncle's Stereo maintains several websites through which it sells consumer electronic goods and I saw the goods at www.newyorkwholesaleaudiovideo.com. The order was to the value of $6,422.00 and when I placed the order, I spoke to Tony and he confirmed that the goods are in stock.

The order was confirmed via email and the bank account details of Uncle's Stereo were provided.

I subsequently transferred the funds on February 6, 2008 via International Wire Transfer to the Bank Account of Uncle's Stereo. The receipt of the funds was confirmed via email on February 8, 2008.

From February 8 to March 7, I was in contact with the company, asking them to confirm the delivery of the goods and a tracking number for the shipment. Neither was provided and every time I called I was told an excuse why the goods had not been sent.

On March 7, 2008, I cancelled my order in writing, after speaking to the owner of the business, Vivek Prabhakar, and he confirmed that the order would be cancelled and the money refunded via International Wire Transfer. Subsequently, I received confirmation of the cancellation via email.

I provided my bank details via email so the money could be refunded to my bank account.

The receipt of my bank details was confirmed via email and the email said that the money would be refunded soon.

Since then I have called Uncle's Stereo several times to get the money refunded, but so far I have had nothing but excuses.

On March 19, 2008 I reported Uncle's Stereo to the Attorney General of NJ, contact details below:
New Jersey Office of the Attorney General
Division of Consumer Affairs
P.O. Box 45025
Newark, New Jersey 07101
***-***-****
***-***-****
E-Mail:****@****

I can provide evidence of the wire transfer and it can be traced through the banking system.

Following my report to the Attorney General, I received a refund on March 26, 2008, however, due to currency exchange differences, I am still $440.00 out of pocket.

The conclusion is that Uncle's Stereo is an extremely dubious company to do business with and they cannot be trusted in any way. Their communication is none existent, their customer service is designed to delay and mislead the clients, i.e. they are using only AOL and YAHOO email addresses.
You have to constantly chase them to get any update on the progress of your order or any other matter and then every employee at Uncle's Stereo is using the same tactics: They agree with everything you say and give lame excuses why nothing has happened.
Business practices like these are unethical and borderline unlawful.
The ultimate aim of the consumers and the industry should be to eliminate companies like Uncle's Stereo from the Internet.

Also to note:
Uncle's Stereo has a previous conviction for "trademark infringement and unlawful, unfair, and fraudulent business acts and practices" in violation of "common law rights".

6. The amount of loss involved in this complaint: $440.00.

I certify that the foregoing statements made by me are true. I am aware that if any of the foregoing statements made by me are willfully false, I am subject to punishment. I authorize the business/authority/organization mentioned above to send this complaint form to the company or to interested parties and to use the information in any way that is necessary.
"

"Colossal waste of time and energy. Stick with me. I bought a Denon 4306 from Palm Beach Digital. Eddie told me it was in stock, charged my card. After one week, it finally arrived, and they shipped it out. I went to pick it up at UPS, and nearly refused it on the spot. Terrible packageing job, I didn't see how anything could have survived in there. Box in box packaging, the previously used outer box was cut down to the exact height as the inner box. Interestingly, the box shipped from Uncle's Stereo, not Palm Beach Digital.

Of course, when it arrived, it was damaged. The DVD inputs were dead. I contact Eddie for an RMA, and he said to just leave a $1600 purchase on my front porch, UPS would pick it up. For the next 3 days, I left this unit on my porch. No UPS pickup. Finally they sent me a label so that I could bring it down to the UPS place myself. The received the unit on Thursday, 12 days ago. This morning, I finally received my refund.
It turns out that Uncle's Stereo has such a bad rap, they have a number of websites that all sell from the same place. If the contact info includes 1560-66 Hart Street, Rahway, NJ, stay away. You have been warned. "