"The customer service, personalized artist services are the worst ever. I am beyond disgusted with this company and discourage anyone reading this to go someplace else. I ordered a personalized gift, the proof took a week after it stated it would, the proof had incorrect information, I had to call 9 times about my order, on hold for 15 minutes each time, until someone got a manager to "take care" of the order. I then received a 2nd proof that was again incorrect. Never again. Spent way over $150 for garbage."
"I asked them for the shipping dimensions of a package and they gave me totally incorrect information. This led to the package costing significantly more than it should have. Instead of refunding me the different (which they claimed they were incapable of doing because apparently they don't know how to use PayPal) they insisted that the whole thing be returned."
"I placed an order on March 17 expecting to receive it before my friend's birthday on April 2. Nope. Even though the website said that I would receive it by March 31, they haven't even thought about shipping it. They did charge my credit card though. "
"I made three orders with this company.
One order had a missing item, which they promptly replaced.
One order was a custom book and the name was spelled wrong. They promptly replaced this item as well.
I accidentally ordered two of the custom books, and I contacted them as soon as I realized this. They told me they would ask the artist if I could be refunded. They never sent me any other follow-up, but they did cancel the duplicate charge on my bank card. I assumed this meant that I was being refunded, as they left on the charge for the first book order and took off the charge for the second book order.
After I contacted them about the two previous orders above that they messed up, they promptly threw the $100 charge back on my bank card (TWO WEEKS after they had took it off and only charged me for one). Seeing as how I ordered the duplicate book on the EXACT SAME DAY as the first book (so it should have been charged/shipped/received the same day as the first), it's obvious they purposefully charged me an extra $100 after initially deciding to refund it to me.
Perhaps they were frustrated that I pointed out their own errors in my two previous orders? I'll never know, because they (surprise) never answered my inquiry about why they suddenly changed their mind about the duplicate book two weeks later."
"Item ordered was shipped promptly and was in excellent condition. Company offered me to review the item after I got a chance to use it. I am very satisfied with my experience. "
"The item I ordered was supposed to be on backorder until 12/30 but got to me before Christmas! It was a Year of the Rabbit birth year box for my son's first Christmas and it's simply adorable. Shipping was quick as well. There are so many unique products on the site that I will shop there again for gifts. I already have a few items picked out that I would love to buy."
"I love this store! So many unique items, and most are recycled treasures or "green" items. I bought 2 of the recycled wine platters as gifts and I liked them so much I bought a few for myself as well. They were shipped in excellent packaging and the products were exactly as pictured/described. I can't wait for birthdays and holidays come up so I have an excuse to share these products with my friends and family."
"Very satisfied
Ordered item on 11/12/12 and recieved it three days later. Item was just as described and was packed extremely well. I had called customer service before ordering to ask a question and was quickly answered by a rep. who was very helpful. "