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Under The Ice

3 reviews
5.00 / 5
Computers & Electronics

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Product & services pricing
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jelly300
Verified
5/5

2006-01-08

"Excellent customer service and prompt shipping. Will purchase from them again if I need any other hard to find phase change parts."

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Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Variety of brands and products offered
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Ease of ordering online
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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eshbach
Verified
5/5

2005-10-19

"This site has basically everything neccessary to build your own phase change system at very reasonable prices. The service is fantastic and the shipping is very prompt. I encourage anyone who has spent time scouring the internet for the right filter-drier (or any other component) to stop searching and immediatley check out under-the-ice. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Davel1981
Verified
5/5

2005-10-04

"Excellent service, extremely fast responses, very fast shipping. I would reccomend Under The Ice to anybody looking for phase change parts and tools.
These guys rule."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use