"Placed an order in February 2023. Have not received unit or a refund. Refund process requires me to give them the "Seed Phrase" for my crypto wallet. BUYER BEWARE! Followed up on status of order with Unigrade in May (3 months after order). Response was "Your order arrived from the manufacturer (In April). Due to high demand, the time for sorting and shipping of the orders may take an additional few days. So, we will provide you tracking number as soon as possible". I have never received a tracking number. Folllowed up in August 2023, received the following response " We would also like to take this opportunity to apologise for any inconvenience caused to you. Your backorder(s) has been cancelled by manufacturer, to receive a refund, please fill out REFUND REQUEST form......"
Refund request requires that I supply my crypto wallet SEED PHRASE, which I will not reveal as it hands them access to my wallet. I have now emailed them two more times as well as tried to use their Chat Bot. No response form any of these efforts. Also the phones are not manned.
Date of experience: May 05, 2023"
"They just stole my money! They said the product had arrived from the manufacturer and would be shipped within a few days, but then the site went down and now they are back up but no longer replying to me! Be careful, positive reviews are fake."
"Greta service, However build time took a while from taking payment, and it wasn't until I called up to query it that we got any updates."
"This is the second time I have ordered a gaming pc with unigrade. And just like the first time was vert pleased with whole process. Easy to use website, kept up to date with building and delivery. Very professional. Definitely recommend!"
"This site is a scammer in my case. I put order on March 19,2023 and pay the partial pre-payment. On April 11 told me "The shipment is guaranteed to be in the period between April 24 and April 30, 2023" and ask me for full payment. I asked for shipping detail on May 4 2023. He answered "Your order arrived from the manufacturer. Due to high demand, the time for sorting and shipping of the orders may take an additional few days. So, we will provide you tracking number as soon as possible.". After that there's no response when I asked again. The website "unigrade.com" was offline since May 22 2023. Today , July 5 2023, I found the site online again. Be careful when you are going to put any order on this site.
updated after unigrade reply. You ,unigrade.com, must be kidding every one saw the review. Who cares about your change or training. How is it possible that you tried to accuse me cancelled my order? Where's my payment then? My timeline above showed that you are telling a lie. You just tried to reply to every one who told the truth about your site that you will be investigating. Ya investigate forever, I guess. "
“Dear Benson,
Thank you for taking the time to leave a review of your experience with Unigrade.
It is clear that there has been a communication breakdown on the part of Unigrade when handling your order which undoubtably has been a source of considerable confusion and frustration to the point where you have cancelled your order.
Please accept my sincere apologies for this. I will be investigating in order to determine the root cause of this issue and will be making changes and organising for re training where applicable.
Kind regards,
Unigrade, Inc.”
"The 166th/s hash power is more than enough to get the job done, one of the most powerful miners on the market. Unigrade has a great online store also - they have a wide selection of products and most products are priced correctly.. But the best part is customer support, which helps you calculate profitability before you buy an item. "
"I expanded my rig and needed some new cards. After shopping around at several online stores, I decided to go with SAPPHIRE NITRO Radeon RX 7900 XTX from Unigrade. They were reasonably priced at $990 a piece and have been performing great so far. I'm really glad I chose these cards - they were well worth the investment!"
"Their prices for the NVIDIA GeForce RTX 4090 were much better than other stores and they had it in stock. And since I couldn't opt for delivery (Unsure why tbh), I used the pick-up option and was able to get my card at a store relatively close to me (Oslo)"
"Super simple to set up and it’s not as loud as I expected. Im not in the United States so I thought shipping was going to be a problem. 0 Problems! Got it within 7 days of purchasing it, came nicely packed and to my doorstep. These things are expensive, so knowing you’ll get your product on time and that it’s cared for in the packaging is a big plus. Good job Unigrade."
"They are insanely powerful cards that have enabled me to mine flawlessly (Even if it’s not as profitable as before, still worth it to way for a bull market ;) ). The cards don’t overheat at all even in summer."
" I was looking to build a mining rig and needed GIGABYTE Radeon RX 7900 XTX. I looked around the market but couldn't find them at the right price. I then found Unigrade and it had the best prices for these cards at 900$ a piece. They shipped it to me on time without any delays. A great experience, recommended."
"Got 2 GPUs that I use for mining which I’m sure ill be able to sell later for a great price. Above all, I was extremely impressed with the customer service, they advised me which ones I should get and let me know that they use great thermal pads. Perfect experience honestly."
"Great piece of mining equipment. The only problem I had is that the ASIC does overheat. Guess it was an issue with the fan, but honestly unsure, Unigrade helped me in replacing it super fast, waiting on the new one to arrive."
"Been shopping for GPUs for a few weeks specifically The PowerColor RED DEVIL Radeon RX 7900 XTX. They had it in stock!. I wasn’t able to find it elsewhere. They shipped to Canada and the card arrived at my doorstep within a few days! Great experience with Unigrade."
"Bought a gaming PC from Unigrade. The price was pretty much the same compared to other websites. But the shipping was lightning-fast. The products came nice and tightly packed which is extremely important when it comes to pc parts because they tend to move a lot during shipping.
"
A rep from Unigrade, unigrade.com, has responded:
“Hello,
Your feedback has been passed internally to a dedicated colleague who will be looking into this matter, we will be in contact with you shortly.
We would also like to take this opportunity to apologise for any inconvenience caused to you.
Kind Regards,
Unigrade, Inc.”