"So far everything has gone well merchandise is currently in route. will be in a better position to comment after receipt of merchandise. thanks Charlie Higgins"

"Order went unfulfilled.

Dishwasher was initially ordered Dec. 2.
Delivery was originally given a delivery date of Dec. 9.
Then was told it was on backorder and pushed to Dec. 22. The day it was delivered to the house it was discovered that the unit was damaged. Was given a redelivery date of Dec 27th or 30th. No follow-up on Dec 27. Then told it would not be delivered until after the New Years.

This appliance was to be installed in a rental apartment but Universal's unreliable service has left my tenants and I frustrated. I found the follow through and customer service of Universal Appliances to be poor. Disappointing considering I used them in the past. Finally made an order through Pacific Sales. They had 34 dishwasher units in my model and could deliver the next day."

"very professional knowledgeable considerate to keep customer happy. "

"Very satisfied with the product and with the service of Universal. There were several issues that Universal solved for me, including the fact that Fed Ex damaged the product on delivery and it had to be exchanged. Great communication."

"Ordered an oven,2 weeks ago. Just got it today, brand new on the pallet.

Pros. New, Good Packaging
Cons. Curbs side delivery only"

"Great Experience. Best Price available. Would do business with these people again."

"I got a whole bunch of appliances for UAKC since I was remodeling my whole kitchen. Unfortunately, they fell way sort of my very reasonable expectations.
These guys are utterly unprofessional and don't know how to run a business. I paid almost 10K on range, dishwasher, microwave, fridge etc. They just couldn't handle thing in a professional manner. Everytime something would get shipped, there would be items missing. They would make promises and give me dates that they would revise once the deadline was there.
If you want to save yourself the hassle go somewhere else and buy your appliances.
I wih I could give the ZERO stars, because this is what they deserve."

"worst experience, they charged me for the dishwasher, that they didnt hv with them to sell, even after waiting for month after month for 4 months,....false promises, and just a run around....hate them totally....worst people to do business with."

"Awesome fast Local Delivery, great pricing and nice knowledgeable employees!"

"Do not buy from UAKC. We went in to buy washer/dryer because we saw their online special. Paid for full in the store. Only to find out a day later that they couldn't honor their price. Of course they want us to pay more and take another brand's washer/dryer. We declined and asked for money back. it's been 2 weeks now and we have not seen our refund yet.
Do not fall for false ad and bait and switch from UAKC.
"

"This was a very easy seller to work with. Order came as specified and it works great. Will order again from this seller. "

"terrible experience. ordered a brand new microwave oven. received a used, damaged one with parts missing. spent a lot of time on phone and email with them. nasty people there. promise to send me replace ment. after several months, they still say the parts is back order. I called the manufacture, and found they had the right parts in stock. "

"I am very satisfied with Universal Appliance and Kitchen Center. I purchased a refrigerator from them at great price, and it was shipped to me at the given estimated time. The whole process was easy and pleasant. Would definitely recommend!! "

"Terrible experience.Ordered Washer, Dryer and Refrigerator for new house in early December 2009 with instructions for delivery in 1st week of 2010. They finally arrived at the end of January.The worst part of the experience was the fact that the sales people actually lied repeatedly about the status of the order, claiming that it had shipped when it hadn't.Dryer was delivered with a couple of dents in it, the carriers fault not theirs, but repeated emails with pictures of the damage have been completely ignored.If you want any kind of customer service avoid this company like the plague...."