"Sam is an excellent employee and looked up part numbers and was so kind. His service was so great two days later I ordered more stuff.
Thanks Sam.
Mark Ottinger"
"The service advisor, Jesse Trevino, was excellent and explained everything well. Definitely a five star for the entire visit. The technician was very efficient and the video he sent was great as he explained what was being done and the condition of our vehicle. We were able to take advantage of discounts offered by Universal Toyota that saved us money. We were even able to look at some new vehicles while we were waiting. Everyone was very kind and helpful. Jesse offered to schedule our next service and explained the paperwork and went over the multipoint inspection results. This dealership is 5 star all the way. We are very happy to be customers and our 2017 Prius V is by far the best vehicle we have owned. Keep up the great service and thanks to you all. Happy Thanksgiving to you all."
"I ordered an Outer Mirror Cover Right Hand (Part Number: 87915-42090)
on Friday, Sept 13 online and paid to have it shipped. As of today, the 20th, I have not received it."
"Sam from parts is one of the most professional and polite person that I’ve encountered in a long time he even offered me a ride to my car because I broke down on my way to pick up my part! Thank you Sam!"
"I scheduled my 4Runner for a service expecting to have an oil and filter change, tire rotation and multi-inspection, but the oil and filter were not changed, yet it took them over two hours to just look at the vehicle and rotate the tires? The advisor did not explained this to me when we went to the cashier, so I went back to his office and asked to which he explained that it wasn't required at this time and that it is done at 10K miles. I pre-paid for three services, which included the oil and filter change, or at least that's how it was explained to me and the reason for me to purchase it. "
"very courteous, helpful & accurate when locating a part for my classic Toyota truck."
"Parts were available but the online web site is one of the most difficult web sites I have ever used. I was also not able to add the Military discount to the order. Parts department was busy as always, but they were able to get my parts without too much of a wait."
"Polite and friendly. Wonderful environment "
"I had a decent experience, except the only thing I would change is that more than one person needs access to the online ordering system. "
"Rear wiper assembly had no rubber blade even though the figure showed a blade and the description included a blade. Had to make a second trip to return the part. Also could not get the on line discount at the counter during the return. Extremely poor documentation. "
"I have been emailing them to see the status of my part and I have not received any confirmation. "
"Had a shuttle that took me home and picked me up. "
"I ordered a part online from the parts department at Universal Toyota and the order was ready for pick up the same day. I was able to pick it up and fix my issue with no hassle. Really pleased with the service."
"Order was ready for pickup as soon as they opened. A+"
"My product has not been delivered yet, but the process of choosing it was fantastic"