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5/5

2003-03-06

" I got a great computer case at a great deal.The Staff was very nice and friendly when i called to ensure my purchase.(this was my first online purchase)It arrived on time just as sheduled and im very pleased.this was to be the basis as to wether I continued to purchase anything online ever and it was a very positive outcome so i will buying all my computer needs online and most likely from Upgrade Center."

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5/5

2003-03-06

"I havent had any problems with this merchant myself. Ordered on two occasions (network cards) and items although inexpensive and simple, arrived ok and are still working fine - shipping was fast. "

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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5/5

2003-03-06

"Excellent turn around. I will confidently order from Upgrade Center, Inc. again."

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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-03-05

"Had orderd 2 time from this site the first two I recieved damaged cases. The first was for a customer & I requested A replacement side which I recieved quickley but it was the same as the other side of the case but was acceptable. The second was personal use and in this case the sides never go on so I didn't worry about it. The third time was the charm case was in great condition. and I will be ordering a fourth case fom them in the next few weeks."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
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5/5

2003-02-27

"Getting the package out to the ground shipper was a little slow, but the product was an excellent value. Packaging was quite secure and quality of product is very good."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-25

"I ordered 6 Items late at night on the 12th, on the 17th they were shipped and I recieved an email with tracking numbers! I will order from these folks again! Great prices and Greate service! Thank You
Dr Art Richardson
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-02-22

"Incredibly good prices and very fast physical shipping methods.....once the item actually left the business.

The ONLY gripe I have is that once I ordered the Power Supply I chose, the item took 2-3 days to process, which streched into 5 days, and then shipped out.

Kudo's to them tho : I ordered a Dual Fan 480W ATX 12V PS. The system showed it in stock. The one I recieved ATX 12v Dual Fan PS - 550W. Don't know if that was a clerical error or replaced an item that was supposed to be in stock with a better one. Either way, made me incredibly happy.

Communication wasn't too bad - basically my complain is FedEx. I don't like them that much mostly becuase they're online tracking methods are not updated very often.
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-19

"Fast shipping, just what I ordered! Thanks for the replacement!!!

"

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1/5

2003-02-15

"I HAVE BEEN WAITING SINCE JANUARY TO RECEIVE A KEYBOARD AND MEMORY. THEY FIRST STATED THEY LOST MY ORDER. AFTER HOUNDING THEM FOR SEVERAL WEEKS THEY SENT THE MEMORY BUT NOT THE KEYBOARD. FEDEX IS WILLING TO TESTIFY THAT THEY SHIPPED A SMALL BOX BUT NOTHING LARGE ENOUGH TO ACCOMIDATE A K/BOARD. HAVE CONTACTED THE BBB AND WILL CONTACT THE STATE ATTORNEY GENERALS OFFICE NEXT. CAN YOU ADVISE? THANK YOU."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-13

"It went fine, great price, product seems to work
fine. I'm pleased with the service, though it'd
be nicer if you guys used UPS instead of FedEx.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-12

"super fast deliver, good product
will definitely use again
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-11

"Order placed on 02/02/2003 and package arrived on 02/10/2003. Great timing for very cheap postage. Best price I've ever found for power supplies.
"

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1/5

2003-02-10

"There were 1 good thing and 1 bad thing about my experience with Upgrade Center, Inc.
The 1 good thing was that they were very informative about their process orders and confirmations, but then again, all online stores are fairly good about that.

But the bad part was that it takes 2-3 days to ship a product once the order was received. I placed my order before the business of Feb. 3rd 2003, but the product was shipped approximately 3 days after that. I will NEVER order anything from the Upgrade Center, Inc. simply because there is no such thing as taking 3 days for 1 piece of product to be shipped out. I personally thought it was a joke when I was ordering the product, but I guess if they had their BUSINESS in gear, then it wouldn't take that long to shipout in the first place.
"

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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-06

"They are changing from UPS to fedex and shipping is faster then before"

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5/5

2003-01-25

"Great case, good service. I would certainly buy from them again."

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