"I love shopping with Asos not only because I love their product - but also their service! "

"
Yanni
1 Reviews

Published 3 minutes ago
Horrible Customer service

ASOS customer service is beyond horrible.

I recently purchased some school clothes from ASOS. I had recently moved so when I got to check out I updated my address. The next day I checked status on my package and saw that it was being shipped to my old address, I was very annoyed. I contacted ASOS by email because they don't have a call center and expressed my issue to them. Someone named Phil got back to me that same day and said that he would look into my issue and he asked me for my Order # and my address. The next day in the afternoon I noticed that Phil or anyone from ASOS customer service had still not contacted me back about the whereabouts of my package so I sent them a few emails back to back expressing my annoyance with this whole isse. Later on that day someone from there customer service name Sophie emailed back and said:
Hello Yanni,

Thanks for getting back in touch about the address change of your order ########

We're unable to amend the delivery address your order is being sent to. The parcel has been delivered to:
####################################

This was delivered on the 11th August at 13:55 to the concierge.

You can try to retrieve the parcel from the current delivery address or ask the person at the address to return it to ASOS.

If it's returned to us, a refund will then be issued and you'll receive an email to let you know.

If you still want the items and they're still available, please order them through our website as normal as I'm unable to place your order for you, for security reasons. An easy way to do this is to log into your account, view the original order and then add the items you want back into your shopping bag.

I'm sorry that this probably wasn't the answer that you was hoping for Yanni. If there's anything else tat you need,please get back in touch I'll be happy to help.

Best wishes,

Sophie
I was frustrated because basically they where like I had to pay even more money to get my package on a error they made or put my trust in some strangers hands hoping that they will do the right thing and send my package back I could not believe it. I then responded and asked to speak with a manager but I got no reply back they totally stop responding to my emails.
"

"It was perfect. High-quality items, great customer service and no problems with the shipping."