"Worst company I've ever experienced. Keep getting my account suspended without reason and unable to login and play. They don't even have a way of unlocking it instead they just tell me to wait everytime it's locked. Well I'm free and I wanna play now. Not wait til I don't have time.
Lot of money invested in an account I can't even play due to Ubisoft keep locking it. Feels like they are robbing me. Of course you don't get any compensation either. Unfortunately bought a lot of games of the past couple of years from this company."

"No support!!! No refunds for non-working games and services! Fu.....g swindlers from ubisoft! Not recommeneded at all! Don't buy anything in theit pseudo-store if you don't want a problems!"

"Unlike many other companies I.e. Steam a major competitor in the online marketplace for game sales, Ubisoft’s return policy/support for digital sales is severely lacking. Upon the purchase of my most recent title, Ghost Recon: Breakpoint I was sorely disappointed with how the game turned out. Upon completing a few hours of gameplay and not finding a single aspect of the game enjoyable, I immediately submitted a ticket for a refund of the title and a request that the title be removed from my account; this request was categorically denied and I was told all digital content sales are final. I understand that this is within the terms of agreement for returns but considering that other online marketplaces have the capability of online digital content returns I believe that Ubisoft has neglected their customers by delaying a feature/policy such as this.
I have bought several titles from Ubisoft and have noticed a steady decline in the content of the products they produce and the enjoyment they provide. After this encounter with the company I see no reason to contact customer support for Ubisoft again and I will no long be a patron of the company or any game they produce.
TL;DR
Ubisoft fails to meet the market standard of customer support and help in rectifying issues with an underperforming title, Ghost Recon: Breakpoint. DO NOT BUY!"

"Good customer service is very important to me. It is how I decide where to spend my dollars and reading reviews can be helpful in the process so I would like to share my family’s experience with Ubisoft’s customer support. This will be especially relevant to parents with children that want to spend their money in the game, Growtopia.

In addition to the possible financial loss, please take into consideration the emotional impact it might have on your child if they were to receive a lifetime ban from a world they have been invested in. It can be very confusing for a young mind. My daughter used the game Growtopia as a bonding activity with her father, siblings, and friends. She is now the only one left out after receiving a lifetime ban for a “crime” we know she didn’t commit. She is devasted by the loss and sense of injustice.

We experienced the following with this company:

• Support gives the illusion of good customer service (kind regards, etc.), but is heavily dismissive and laced with condescension.

• Support refuses to provide real evidence to back up their claims of game misconduct. They expect us to trust their word while refusing to trust ours.

• Support completely ignored all requests for refunds as if we didn’t even make them. This includes a “gem pack” that was purchased just days before my daughter's ban. They take money and provide no goods or services in exchange.

• Support has no technical way to look for hacking methods. Their method consisted of moving my daughter's character for “about 20 seconds” to watch for a reaction. This is hardly foolproof and does not allow for possibilities of glitches, iPad/computer malfunction, accounts being hacked, or in my daughter's case watching a show while playing and not paying attention.

• Support does not take players history into consideration. My daughter has been playing for six years, never been banned for anything, and has purchased several gem packs over the years. This was irrelevant in the decision to hand out a lifetime ban.

• Support does not give second chances. A lifetime ban from a game; people have murdered and been back on the street in less time! This policy is especially cruel when you consider Growtopia’s key demographic – children!

• Growtopia has no set of standards in place for moderators to prevent an abuse of power. They do not even have a minimum age requirement.

• Growtopia has the following rule in place: “Sending a false claim to the Support Staff can create a suspension on your account or increase further the current penalty.”. In other words, do not dare question their poor decision-making skills.

• Support will close out support tickets without reaching customer satisfaction. No other company will do this. Other companies ask questions like “Did I help you with your problem today?” or “Is there anything else I can do for you?” They never severe lines of communications until the customer is satisfied.

I understand that hacking and scamming are a big problem in online worlds like Growtopia. However, it is up to the company to come up with a fair solution that does not assume the worst of honest, paying customers. Having blanket rules with a “don’t question our authority” policy is just plain laziness. If you don’t want to deal with children don’t run a game intended for children. Not to mention it fosters an environment for cheaters.

Bad customer service aside, it’s just poor business sense to hand out lifetime bans to paying customers. Can you imagine how much money my daughter might have spent in the game had she continued to play into adulthood? Not to mention my other family members that will no longer be purchasing gem packs in Growtopia or buying any more Ubisoft titles for our PS4 or Switch.

If Ubisoft wants to continue to run Growtopia with draconian laws they can expect to see positive game reviews and number of game players continue their rapid decline.

"

"For the first time I wish I could give them 0 star. By far the worst buying experience I've had in years !!! Didn't receive my order and the worst customer service ever. They shouldn't sell their own game."

"I have had no problems with getting free games from Ubisoft in the past, for example I got Watchdogs free with my graphics card, and Watchdogs 2 free with my hard drive. However, my cousins and I wanted to play The Division this weekend, and the uPlay store had a hickup and they lost all record of the orders. Mind you, they did not neglect to charge my credit card for the purchase. After two hours waiting to talk to a representative, they told us they couldn't do anything because they could not help with "the shop". So today after ANOTHER 2 hours, they informed me they could allow me to purchase a second copy of the game, but they could not refund the other copy until the issue is resolved as currently "It is not showing up on their system."

Seems like it would be trivial for them to issue a "free" copy of the game until the issue could be resolved, instead they want us to risk buying a second copy of a $45 game that did not work the first time. I would recommend never giving this company money if you have a choice. I deeply regret not buying Steam copies of the game."

"Purchased Far Cry from Newegg a few months ago and finally got around to trying to load onto my pc. I only have one internal dvd drive and it is rewritable.

In small print, in yellow, in a spot most won't even see while shopping on line because print is too small, Ubisoft provides a Notice that its software "contains technology intended to prevent copuying that may conflict with some cd-rw,dvd-rw and virtual drives.

I made several attempts to load a few of its games on my computer, including Far Cry and no luck.. always errors.. no message that told you that its drm was conflicting, etc..

Called ubisoft support today and was basically told to replace my dvd-rw drive.. replace a $80 dvd player for $10 software game??

It would have been nice to have been given other options, like being able to download the game for free over the internet.. will call to suggest, but it would probably take forever..

Mike"