"Still have not received my order so the best I can say is they are slow"
"The product I ordered was out of stock but they sent me an even BETTER version of the item for the same price! Keep up the good work!
Barry
Redding, CA"
"Our order arrived in less than two days in perfect condition, thank you!"
"I ordered some sandals here after amazon didn't have my size or preferred color. They arrived today (sooner than estimated) and the sandals are great. Great experience with purchase "
"Sweet Reef flip flops for less than I found anywhere else. All praise, no complaints."
"I can't believe the high ratings of this store. This place is such a joke. They ran a promotion to take $20 off a purchase of $40 or more. Pretty good deal, right? Unfortunately, it only applies to some specifically over priced items. And it is not valid for an online order. So I would have to drive past 3 REI stores, along with several other store that carry the same items, to save $20 on an item that sells for $20 less at any other store.
When I called to confirm the details of the offer, the "customer service" person on the phone was a joke. Here is the way the conversation went:
ME: I was calling to get details on your XX offer for the $20 off.
CS REP: I'm not familiar with the XX offer. What is your question?
ME: You are not familiar with this offer. You guys were the ones that sent it out.
CS REP: No, I'm not. What is your question?
ME: Well if you are not familiar at all with the offer, how will be able to answer my specific question?
CS REP: I don't know what that offer is. What is your question?
ME: Can I speak with someone that is familiar with this offer?
CS REP: What is your question?
ME: Is it valid on item XX?
CS REP: I don't know, I am not familiar with that offer. You will need to speak with someone that is familiar with the offer. Hold on....
after 5 minutes of holding, I was cut off.
Again, I don't see how these guys get high ratings. I would never shop there. They must have a very niche clientele and those are the people doing the reviews.
UPDATE After reading their response. The offer is NOT a Groupon offer. It is from Google Offers. It would be nice to have all employees aware of the offers that you currently have. Especially those of you responsible for the offer.
At any rate, I am sure you have had several customers purchase and enjoy this offer. Like I said, you definitely have a strong niche clientele from people living in downtown Portland. I, like many other potential NEW customers, am not interested in driving into downtown Portland to 'save' $20 on an item that sells for $20 less at many other stores."
"I just received a new pair of Boreal walking shoes for half priced compared to all the other sites. Quick free shipping, I'm a happy walker!"
"At the beginning have problems because my shipping address was different from my billing address, but after a call with the agents, we solved the issue and everything was ok."
"Amazingly fast shipping. I wish other companies were this good."
"It was really fast delivey against overseas shipping.
The Blackdiamods' ski pole whippet is difficult to buy in Japan, however I got it direct shopping from US with Usoutdoor!"
"It was great. I received my purchase the day after I ordered it, which was very unexpected.
Thank you"
"They did not have the item that i purchased, so i would not purchase from this website in the future."
"searched net for an hour to find boots I love at the best price, finally found US Outdoor for almost 1/2 the price of any other store. Something about their name was familiar, and sure enough its a local store in Portland OR! They shipped fast and I got the best deal I've ever got on footwear!"
"thanks for shop verry much "
"No it didnt delivered as they do not recognize Malaysia credit card"