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VDigi Electronics

2 reviews
2.50 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-07-01

"Experience has been absolutely horrible. The product arrived DOA, at which point the company wanted me to ship the product back at my cost so they could presumably ship me a working product this time. A dispute was filed as having to pay to ship a brand new product BACK overseas should not be the customers responsibility. After several email contacts we settled the dispute and I shipped the product back. I have yet to receive the product back, my card company claims they took the money back off since the dispute settled (Paypal middle man), and Vdigi claims they haven't gotten their money so they're not sending back the product (and thus not covering my costs to ship the product back to them via the dispute settlement). Was the money lost in the Paypal middleman system they use for billing (consequently the only pay system available), are their records in err? Who knows. A new dispute was raised with the card comapny to clear myself of the charges as they've gotten their product back. Absolutely horrible experience."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-16

"Ordered 11/10/04, package was recieved 11/18/04. Mind you, I was useing the cheapest shipping possible and the VGA adapter was coming from Hong-Kong! Excellent service and support. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability