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Product & services pricing
4.54/5
Chance of future purchase:
4.51/5
Shipping & packaging:
4.54/5
Customer service:
4.54/5
Return/Replacement policy:
4.64/5
Featured Review


Verified
5/5

2024-11-27

"Thanks Kami for the help!"


Verified
5/5

2024-11-27

Good Customer Support

"Elicia Perez was a great help in clarifying my doubts about the service. "


Verified
5/5

2024-11-26

Kind and helpful help

"Kind and helfull help fra Bella when upgrading the reserved car"

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Verified
5/5

2024-11-26

Change of drop off time

"I needed to change my drop off time due to cancelled flight, Kami was very helpful and quick to respond, although couldn't fix my issue directly, she will be contacting supplier on my behalf to see if my query can be actioned."

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Verified
5/5

2024-11-25

Good help

"Got good help from carol hope for changing my reservation"

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Verified
5/5

2024-11-24

Excellent

"I was expecting to go Saipan this December but couldn't make it. So I just canceled the booking and it seemed like chare the fee again. I just mentioned it Tony and he was so kind to check that for me. Now I am so relieved that it would be refunded any way. Thanks"


Verified
5/5

2024-11-24

Kami

"Very helpfull, thank you for your help"


Verified
5/5

2024-11-23

Great customer service from Tony!

"My flight was in less than one week, and I had not yet received a confirmation note about my car rental booking. I contacted the online customer service chat and Tony resolved the issue within minutes and emailed me the confirmation voucher. Great customer service and I appreciate Tony's helpfulness!"


Verified
5/5

2024-11-21

Excellent

"Was very helpful. Thanks Nathan "

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Verified
5/5

2024-11-21

Car Rental in Western Cape, South Africa:

"This is the first time we used Carwiz, VIP Cars and Pace Rental Cars. They were excellent. The process was seamless. Carol Hope from VIP was extremely responsive and professional. There was good communication prior to the trip (we live in Toronto, Canada) and during the trip. Edson was also excellent. We dropped the car off in Port Elizabeth and there were no hiccups. You do need data to ensure cell phone communication as there is no office at the airports - this did not hinder the process due to VIP Cars being efficient, responsive, professional and a pleasure to work with. Highly recommend!"

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Verified
5/5

2024-11-20

Kami Was A Great Help

"I was a bit concerned about my rental in Barbados. I contacted VIP and spoke to Kami. She said she'd phone me back when she'd found out the details with regards to my issue. She did and has solved my potential problem. Brilliant customer service."

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Verified
5/5

2024-11-19

Great Service

"I am very happy with the support provided by Chris Hendrix!"


Verified
5/5

2024-11-19

fair prices, reliable, not tricks service would recommend

"Janet, the customer service representative, was very attentive to my needs, by offering a cheap upgrade when it turned out that the exact model I booked was not available. We went through a number of models before I made a selection. "

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Verified
5/5

2024-11-18

Nice help

"Very Kind employee helped me with all my questions."


Verified
5/5

2024-11-18

Janet

"Great price and service , will arrive again "

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