"Purchased Nikon 35mm f/1.8G Lens.

They updated me every step of the way and delivered in 1-2 weeks. Box was dented but items were working perfectly. E-mails sent to them were promptly replied. Note that I purchased the shipping insurance.

Recommended!

4/5 star as box holding the lens was damaged but content still works fine."

"I bought my son a pair of Astro A40 headsets for his computer for Christmas at a cost of £114. They became faulty as he lost all sound in them so I contacted Value Basket in January as they were under warranty. It took ages for them to get back to me but I eventually heard back from them in February of this year after they seemed to employ delaying tactics in telling me how to return the item. After around 5 or 6 emails over the course of a month they eventually sent me a returns form and address label to return the item. We are now almost 6 months down the line and anytime I enquire about the whereabouts of the headset I am fed some story about waiting to hear back from the technical department. They clearly have no intention of repairing or replacing the item and are just hoping I go away. They also don't seem to have a UK based address so that should have set alarm bells ringing in the first place. Very dodgy company - DO NOT GIVE YOUR MONEY TO THIS COMPANY.

"

"After waiting a long time (over a month) for my order to be dispatched (in the meanwhile they just wrote apologies emails), I've decided to ask the refound, they didn't even answer me back.
If I don't see my money back by today, tomorrow morning I'll be reporting the case to the local authorities.

UPDATE:
After calling the uk support (I am in Italy so I had to pay a bunch of money to call them) I finally got an answer by email, saying that they need about 4 days to refund my money, plus 3 days because my bank needs to elaborate the refund, so a total of 7 days.
My bank said that actually it doesn't need any time to process the refund, so I called Valuebasket back to ask them if they could respect the 4 working days they promised for the refund, they first hung up on me, after calling back again they didn't even seem to care and didn't even send me the confirmation email they told me I would have received after my call.
"

"First they sold me an international version of the Olympus TG-4 with not mention of it on their website which the international version has no warranty coverage from Olympus and I was having power button problems a month after owning and figured oh well I can send it back to Olympus maybe Value Basket will make things right. Wrong! I sent it back after jumping through all the hoops, even had to send video proof of the problem and pictures of the package, etc. They ship the camera to Hong Kong and all I get is we found no issue and they sent it back so much for all that work. I get it back same issue, but even more often. So I contact them again and sent it back again and go through all the hoops again. This time they just told me that the small scratches on the rear lcd is abnormal wear and they won't do anything and want to charge me to ship it back. I tried arguing my point and all they can do is shift blame and are accusing the courier for damage. Worst service I've ever received. The warranty is a joke and being outsourced to China."

"I bought on the 9th of May galaxy s6 edge 64 black, I was prepared that I have to wait a little bit before I put my hand on the new phone. Anyway one month passed and they had not dispatch the item. I open 4 tickets asking them when they will dispatch and they always replied and gave me a silly excuses (influx of website and platform sales) and that they upgrade my order for free to Express Delivery on the actual dispatch day. however, 36 days passed and they sent me an email telling me that the item is out of stock, they ask me if i replace my order with anything else and they will give a big discount. I thought same phone but with different colour (white). anyway they replied that i have to pay extra 39 pounds as the white is more expensive. Dealing with valuebasket.com unpleasent and unprofessional.
I will give them undeserved extra 2/3 days to process a complete refund or I contact my bank to dispute the transaction."

"Very frustrating dealing with this company in Spain. I have paid for a camera €337 plus extra delivery insurance and from that moment on 25 April until 10 June I have received nothing but apologies that they are busy. They continue to take orders and give excuses. No clear answer and many people have a problem receiving their items as I now see on the reviews.6 weeks later and nothing sent to me??

Muy frustrante tratar con esta empresa. He pagado por una cámara de € 337 más el seguro de entrega adicional y desde ese momento el 25 de abril hasta el 10 de junio me he recibido nada más que excusas que ellos están ocupados. Siguen a tomar pedidos y dar excusas. Hay una respuesta clara y muchas personas tienen problemas para recibir sus artículos como ahora que veo en las semanas posteriores reviews.6 y nada se ha enviado a mí ??
"

"Im going to break down my run in with this utterly useless company in a timeline of events. firstly i have ordered a £575 mobile phone and it still isn't here my order was placed on the 21/05/2016

- 30/05/2016 first contact with customer services asking where my phone is.
Their response: Your order is at the processing stage. It will be made ready for dispatch as soon as possible. I understand the urgency to receive the goods asap and can assure you that we're working diligently to fulfill your order at the soonest possible time.

- 02/06/2016 second contact with customer services asking where my phone is.
Their response: I apologize for the delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused

I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible.

We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future.

Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date.

- 06/06/2016 third contact with customer services asking where my phone is.
Their response: Thank you for contacting us.

We humbly apologize for the delay in shipping your goods. I have forwarded the matter to our logistics department and they are now overseeing the situation.

Rest assured, we are now doing all that we can to deliver the item at the soonest time possible. We now have assigned relevant manpower for you to cope with the situation to avoid further delay and inconvenience.

I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery.

We added free travel adapter to your order which may allow you to charge any of your electronics devices globally. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time.

Please allow us few more days to fulfill your order and we will monitor your order closely.

Again, I apologize for the inconvenience caused, and hope that this gesture of goodwill goes someway to rectifying the situation.

Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can.

so basically this company from what i can work out is incredibly disorganised. haven't got a clue what is going on and are unable to do basic business activities such as put an order together and send it out to their customers.

don't push your shoddy business managing onto your customers it has nothing to do with us.

plus if you are wondering my order still hasn';t been dispatched. utter joke if i could rate less than 1 star i would"

"Incredibly slow. 2-4 days processing time, more like 3 weeks!"

"I ordered Nikon d5500 on 15th May with a hope that i 'll get the camera by the holidays.Now almost 4 weeks has passed and still i have not received the camera.I tried to call but failed and at last i wrote a mail which i got reply stating apologies for delay and not a single word about dispatch.They are saying that they have backlog but if you will search the same item in their site strangely u'll find these available that too in huge number.I was lured by the price they were offering.Now i have learnt that price not everything.......
By Far my worst experience ever!!!I am not going to suggest anyone to buy from this site ever....If you care for yourself and your money dont fall for this trap...so called Valuebasket.com!!!!!!!!!!!!!"

"They catch your money and never send you anything. Their speciallity is the automate answers, delays and fraud. My personal advice: Is you want to save money dont buy anything here!"

"I placed my order on 19 May and it still has not even been dispatched."

"Promised expressed post but never delivers. Status keeps changing from in the que ready for dispatch to backlog."

"I made my purchase through valuebasket expecting a quick service as it was listed as having 5 in stock. I have had no communication regarding the status of my purchase even after couple of phone calls. It's been 3.5 weeks and I still don't know when I will be receiving my item."

"Understand that you are offering good price compared to other retailers, but found that your delievery time cannot be guaranteed at all. Goods were to be delievered in 8days in accordance with the invoice, but still even not been packed yet after 2 weeks from my order.
I guess you do not charge any fees to cancellation of order, which is fair for customers, yet it is recommened that you need to show your information of accuracy [expected delievery time, if stocks available enough etc]"

"I placed an order for a camera on April 26th 2016, more than a month before writing this review, from valuebasket.com. The website promised a delivery within a few working days, and after a month went by, I figured it was time to just cancel the delivery and collect a refund.

The refund was granted more than seven days ago, but the money has not appeared in my account as the confirmation email said it would. I called up the customer service helpline and said they would bring it up with the billing department and it could take a few more days to sort out.

Ordering from this site simply isn't worth the worrying and the time."