"I better receive my full refund back. i tried to log into my account and no longer could log in. Dont ask me to provide info anymore at all. If i do not get a reply about when I am going to get my refund back I will ask authorities to investigate you guys. Im very close with people in that field so please send me my money back ! I NO LONGER want your product ! Just send me my money back !!"
"Paid for a pair of headphones May 2 - no sign of them. I see a lot of complaints on the web. Please let me have a refund immediately or I ring the police. Order number 5637351045071. Harvey Mitchell Castlemaine Victoria tel ***-***-****"
"Advertises shipping in 2-4 days. After 2 weeks there is still no indication when my camera is likely to be shipped. According to the web site there are still 4 in stock.
NOT HAPPY"
"Order on 30/4/2016 ???????????order???????"
"It is over 2 weeks since my order & not only have I not received the phone I ordered but they haven't even notified me that it has been shipped and is on it's way. I have emailed them twice and received replies within 24hrs each time saying they will email me when the item has been shipped.
Their website says it ships in 2 - 4 days!
I was not happy to find out after placing the order that the information is then given that you have to wait 6 - 9 working days after it ships before delivery. But it it takes over 10 working days just to leave their warehouse, who knows when it will arrive. I'm beginning to wonder if this is not a legitimate business. Perhaps I will never get the phone I paid for.
After more than 3 weeks, I cancelled the order and asked for a refund. I received an email saying that it would take 2 - 5 working days on their part to process my request and then 2 - 3 days for the bank to receive the payment. They said I would receive an email when the refund was initiated. After 14 working days I have still not received an email and of course no refund yet.
DO NOT USE THIS COMPANY!!!!"
"I am a bit puzzle why you asking me about rating your services when the requested camera has not been even dispatched and you keep informing me about the delays. Obviously you will get "very dissatisfied" rating and I am going to maintain this option until I have more positive experience with value basket.com. So far it has been very disappointing."
"Hi there,
Promise will receive the item within 14days and have to wait for more one month. No happy I want my money back"
"Extremely poor service, basically didn't have the product, and no idea how to resolve the issue, 6 weeks since order, 2 weeks since cancellation and still no refund!"
"I am still waiting for my purchase so v frustrated that this has taken so long as I really needed this by this weekend.... s"
"I was really worried about purchasing something from overseas. I receive my package within days and my Galaxy S7 is as described in my order. Love it! Great job will purchase from you in the future"
"I've bought a DJI Phantom 3 on ValueBasket on the 31st of March and expected delivery was 5-8 working days. On the 8th of April they answered my email saying that the item would be dispatched on the 18th April what didn't happen. I wrote another email chasing them and got a reply on the 29th April saying that they couldn't garantee when the item would be dispatched.
I've just been to their website and they say they have the items in stock (4) but my order still hasn't been dispatched. My conclusion is that they provide false information on their stocks levels to induce people to buy with them. DO NOT THRUST THIS WEBSITE ! I've been waiting for my order for 40 days and it hasn't been dispatched yet.
UPDATE: After this post they just CANCELLED my order without my request! This is a complete absurd!"
"having ordered a camera once before, although postage was a little slow camera was great, Sony a77ii, tried to order sony 70-400 lens, after a month of having my money they said they were out of stock even though it said 8 available when i ordered mine, ended up forcing them for a refund. Had i learnt my lesson?, no i thought i would try once more as their prices are attractive, this time for a sony 70-200 mkii, well they took my money as soon as ordered item and it has now been 20 days and just being fobbed of with automated email replys, uk phone line is a set up, you will never speak to anyone. I definately will not reccommend this company or use them again."
"You people say item dispatched in 2 to 4 working days. Where is my item.? Even after 9 working days still you didn't despatched my item. If I read all those reviews on customer reviews website earlier I would not have done shopping here. I am very disappointed. ...Still how many days I have to be patience. .?
I will contact PAYPAL to cancel order & refund. ..if my item is not arrived in few days more. "
"I purchased a phone , after 4 weeks it failed , it took them 1.5 month to make them understand the phone is faulty and they played for another month to blame it on me for the fault. More than 90 e-mail messages back and forth , more than 10 days spend on this issue and finally realised they are playing games and they have no intention to repair the fault. I went to a lawyer , she gave me some directions , but she said because they facked thier presence in the country ( New Zealand) , therefore it is hard to chase them down in legal system , but I am following it up and I do not stop until I make sure they will pay for their fraudulent actions .
About their reply below:
More funny , they post this nice reply on this site to cover for their backside ... they forgot how they made me look like an idiot and how they threatened me that they will never will deal with my phone problems ever ( while I purchased two of them from ValueBasket) ..
You will go down ValueBasket as I promised you in our ( over 90 e-mail) conversation I will do everything in my power to make sure you pay for this .I am waiting to hearing from some more legal advises. I warned you already , and you choose to go this way ...
No one from ValueBasket have contacted me and they never will ! please do not be devised by their nice reply . They are very abusive when they use their CRM system , but they are trying to be nice in public view... I can tell to ValueBasket .. You are fool and not me ! I promised you in your CRM system that you wait for 6 month and then see the result , now other people are exposing you and there will be some more soon !"
"Ordered the mate8 on 16/4 and still waiting for the item with no definite estimate on delivery.."