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Verified
5/5

2008-03-04

"Ordered a Pioneer plasma from Wendy and Robert and am very satisfied with communication, price and delivery. Followed this with a Pioneer receiver 5 months later and experienced the same excellent service."

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Verified
5/5

2007-07-16

"Bought a Directv H20 receiver and a Digital Video Essentials calibrating DVD. There email correspondence and shiping were both timely, complete and accurate. Would shop with them again."

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Verified
5/5

2007-02-08

"Pre-ordered and subsequently purchased a Toshiba HD DVD player from Value Electronics. Found their service and value exceptional. Terrific experience, and certainly one I would repeat."

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Verified
1/5

2007-02-07

"Bought 4000.00 worth of stuff from Value Electronics over the last couple years, but will not buy from them again. They charged me a restock fee for a defective dvd player and I had to pay for the return shipping which was expensive. Not happy with them...buyer beware."

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Verified
1/5

2007-02-01

"I preorder th HD-A2 player from them but then i decided to cancel it.I send the e-mail twice to cancel the order both times i receive e-mail confirming my order has been cancel.But they still they send me the player two weeks after.After i received it i decide to connect it and try i had no picture just sound looks like {defective player}.So i send the e-mail asking if i can return the player i got replay to send it back for a refund.They receive the player on 12/20 but i just receive refund yesterday 6 weeks after.I send the e-mail few times with no replay so i call
and after i told them i will file a complain with my CC company they finely issue me a refund -$48.Very bad company,never again i will purchase anything from them.
"

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Verified
5/5

2006-06-28

"Excellent store! Bought a Toshiba HD-A1 from them and got two free HD DVD movies. Great customer service and great prices! Easy to contact via telephone."

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Is trustworthy
Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2006-01-10

"I ordered a DirecTV DVR Plus (R15) system from this company. They were the first company to have it in the US as far as I know. Even DirecTV couldn't sell this unit with certainty (sometimes they would ship the older R10 unit). The transaction was simply superb. All went very well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

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