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Value America

1 reviews
5.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5
Verified
5/5

2005-01-19

"Have you read David Kuo's book about Value America, dot.bomb? Its a really interesting read, and gives you perspective as to what was up with these dinks."

Detailed Review Benchmark + -
Overall quality of the company
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Pricing of products and services
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Value the company offers
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Is easy to do business with
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Is trustworthy
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Is committed to quality products and services
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Is consumer focused
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of ordering online
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Overall product shipping and delivery process
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Overall technical support
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Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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