"My husband and I bought a love seat and couch from VCF. We also purchased the Stainsafe fabric warranty to cover stains at $90 for the couch and $60 for the love seat. VCF was pushing this HARD as there's a huge profit margin to be made. A few months later, when we called Stainsafe to get out a stain from our dog, they told us they wouldn't be able to make it look any better, that we'd be better off just leaving it alone... We stupidly let that slide and didn't pursue it further. Recently, when a little friend slept on the love seat, she wet the love seat and we called again. Stainsafe told us they'd mail us a cleaning kit to use OURSELVES!!
WHAT A JOKE! We are the cleaners?!! I hate VCF for selling such a scam. "
"Lets just start by saying THEY SUCK. The customer service is worst that I have ever experienced. It has been the worst experience that I have ever had. I bought a bedroom furniture from them in December and I have tried to have it delivered corectly four times and not once have they managed to come to deliver it on time or correctly. I have waited at my house for over 18 hours and they still have not gotten it right. I would strongly advise any one NEVER to buy anything from them especially the NOVI store they have the worst customer service and managers that I have dealt with.. they are condensending and rude."
"WOOOW..This is my first time visiting vcf in columbia on two notch,and I am a very unhappy customer...I purchased a living room set for the Labor Day sale they had going on..We paid it in full on 9-1-2010..and as of 9-16-2010.We didnt recieve it nor they can tell us when its coming.I have spoken to the manager and he wasnt much help..I mean why sale something,have it in the paper,but dont have the items at all..?seriosly thinking about calling wltx news and see if they can get some answers..."
"Recently went to Value City Furniture for a dining room table. Bought an American Signature Grand Regency Table. After picking it up, bringing it home and putting it together, we discover literally hundreds of holes and tiny splits all throughout the wood. When we went back to the store, we discovered that all of the American Signature products had these holes and splits. We were told it adds to the character of the piece. A few tiny holes might be "character", hundreds are horrible. I recommend people NOT buy American Signature, especially in a dining room table. It can never be uncovered as these holes would be impossible to clean if a spill got into them, plus it looks terrible!"
"I recently visited Value City store off of Hall Road in Michigan in search of a reclining sofa. My husband and I found one we wanted. We had decided on the fabric protection. We decided we didn’t want the extended warranty, and were to the point of paying.
As the sales person handed us the bill, which included the extended warranty we didn’t want, we were told the sofa was back ordered for a month. We were only told this when we insisted on finding out the delivery date before handing over a credit card. If we hadn’t insisted, the sales person would have had us pay first before telling us the sofa we wanted was back ordered. This seems to be an exceedingly shady practice to me.
The sofa, if not available, should be marked, or the sales person should have known about it before we went through all the details. We even asked about taking the floor model and was told that wasn’t possible. Why they want to keep unavailable furniture displayed is beyond me, with the current economy no one is going to want to purchase a product they will have to wait more than a month to receive.
Be careful if you go here and don't give your credit card till you know they actually have the product they say they have."