"Arrived on time and was everything it said it would be. Very impressed with my purchase"

"I recently purchased a ring set from Vancaro during the Holiday Season. Initially unfamiliar with the company, but found through social media, I can’t speak high enough praises about their product and more importantly the customer service experience I had.

It’s not very often a first time buyer is 100% completely satisfied using a new company, especially online. But this could not be farther from the truth with Vancaro. Not fully understanding the notification process and shipping timeline. (Later to review the prompt emails describing the details of the matter. “Which were embarrassingly clear and concise) I sent off a random email requesting an update on my purchase, timeline for delivery and an explanation why I had not been notified to my “satisfaction”. (Again, which had been sent in previous emails which were not only informative, but very accurate)

I was walked through the entire process from start to finish from a member of the Vancaro Customr Service Team named Lisa. She gave me play by play updates, information of my package location and even after receiving the package on time and with an email to verify. Lisa followed up to ensure I not only received the package, but was pleased with the quality, service and accuracy of Vancaro’s shipping times and responsebyo my inquiry.

It’s not very often that I have been overwhelmingly satisfied albeit impressed with a company. But that has certainly changed for me. Vancaro has made a one time purchase into a long term customer. I cannot thank their team enough for the due diligence, patience and professionalism.

As an added bonus, my Wife absolutely loved the ring set I purchased and the box, carrying bag and romantic card that was added as a compliment of purchase.

Thank you Vancaro for an extremely pleasant and satisfying experience. I look forward to future purchases soon.

Regards,
Ryan Shawhan"

"Had email and text notification saying package was delivered only to check and no package waited a couple days checked every time a dhl truck pull down my street still no package"

"Everything went right except for the delivery time, that should have been 5 to 6 open days instead of almost a month. "

"I was very pleased with the whole experience, couldn't be happier "

"La bague est horrible ne correspond pas a la descrIption"

"Everything about this purchase was perfect! Thank you very much!"

"Product with good quality but service is very bad...

It's been 2 weeks I try to send back a ring because a size error and that no one is helping us.
No way to get the bill and no way to talk to someone.

To return the ring from Europe, I have to send it to Germany, but it's forbiden.
So vancaro just told me to not declare it!
What a joke...
Just thinking vancaro try to fool me"

"Ordering was easy. They kept me informed of all activity through the order and shipping process. Ring arrived late, but that was due to the holidays. Even with the ring on back order I had it by the 2nd of Jan."

"The delivery was super fast. "

"I just received a ring from Vancaro. It is a Black Swan with Rubies, I special ordered it with only rubies [no other stones of any type]. I have been looking for a company to make a ring like this for 30 years. The one they show online has white stones on it also. It took 45 days for them to make it, just like they said. I just gave it to my wife and she loves it. Thank you Vancaro!"

"They showed up right on time"

"The two rings I purchased are fantastic and so pretty! Good quality, fast shipping. Will definitely recommend Vancaro to others."

"The ring shipped extremely fast (ordered on jan 3rd, delivered on jan 5th) and my wife is extremely satisfied with her new ring."

"We ordered a ring right before Christmas and at the time the site said it wouldn't ship until mid to late January. We were pleasantly surprised the ring arrived just after New Year's. The ring is sized correctly and beautiful, we are very pleased with the purchase."