" I have purchased a Home Theater and a set of speakers stands was included with them.
Free shipping surely helped as the HTIB box was huge - I mean... fridge size.
Anyway, the website was really friendly, with useful information and the checkout process a breeze. It was ordered late at night but they shipped the very next day and arrived shortly thereafter.
Had a problem with the free speaker stands but their excellent customer service fixed it immediately. A+++++++ dealer."
"I researched this purchase for several months. I decided to buy with VANNS. I am glad that I did, no problems, but I do wish they would move Montana closer to Pa."
"Amazing speed and continued contact. Delivery was here in 3 days using the regular free delivery. Bought from them due to high customer service ratings. Amazon had the same and I have an account there, but for electronics and HDTV this place is pretty much one of the best. Bought a Yam sub-woofer I have placed 7 orders this week online and I have to say this store really performs and has the info I needed to make the decision"
"I shop around extensively before I buy, always check resellerratings.com if I haven't used a store before, just to make sure.
I've purchased from them before but thought I would take a minute give them a nice rating because of their great communication e:mails, and fast shipping. I got a confirmation e:mail before my convesation with salesman was finished. Most importanly they do what they say and provide very reasonable shipping costs. Unlike some other etailers, they don't try to make extra money on excessive shipping charges, kudos to them."
"This is my second review of Vann’s and it concerns the purchase of a Panasonic PV-GS400 Digital Camcorder. I ordered the special package deal that included the GS400 along with a camera bag Lowe Pro TX-300, a spare battery pack and a package of 6 recording tapes.
The on-line ordering process went flawlessly. I was sent email about the order and was kept abreast about the different stages of the mailing/packaging process. The order arrived at my house in good condition, but as with my last order, the actual packaging was nothing to brag about. The original camcorder box was placed in a slightly larger box and the other items were placed inside. There was no packing material used and in my opinion, not acceptable for shipping. BUT, as in my first package (DVD Player), everything came through undamaged!
The camera is great…just a super picture. The Lowe Pro TX-300 is too small of a bag for the GS400 to fit into. Once again, the GS400 is too big to fit in the Lowe Pro TX-300. I called Vann’s and got a replacement for the TX-300, a TX-400 which the camera fits very well into. So, if you get the “Special”, make sure they upgrade the TX-300 to the TX-400. Vann’s gave me no grief about the switch either, in fact, they gave me the TX-400 at no additional cost! But I see on their website that the special still consists of the TX-300….I told them about the size problem too….oh well, now YOU know.
Another “Perfect” on my scale. I will purchase from Vann’s again.
"
"I ordered a Panasonic FZ20, first transaction with Vanns. Being from Montana, I was happy to support a local company, even though I've been in the military for 15 years and all over the world. I ordered on the phone and everyone was curteous and helpful. After placing the order, I realized that I had wanted to select a more speedy method of delivery. I called back and Jen was extremely helpful. The only negative I can report is that my goal was to receive the camera before the weekend. Jen stated that the method of shipment I had selected would lead to a Friday delivery. However, the camera was shipped a day later and didn't arrive until Monday. However, it was exactly as described. I originally selected Vanns because they are an authorized Panasonic dealer, selling items with a USA warranty. I could have gotten the camera cheaper at other stores, but felt stongly about the warranty"
"I ordered a Samsung LN-R328W on June 12th, and received it on June 17th via ground service (free shipping). Works great. Got emails notifiying me of status and fedex tracking.
Easy to do. The box was a little beat up, but the product was fine.
"
"I purchased a LowePro TX400 camera bag via an auction on eBay. After I won the auction, I had to call up in order to make my payment via credit card.
I was a little disappointed since right after I won the auction a new one appeared for the same item as a BuyItNow for about $5 less than I was paying for mine. I mentioned this to the customer service rep and he replied that I was still getting the bag for more than 50% off. I have to admit that he was right and that is how eBay works.
The rep took my info and within 30 minutes I had an e-mail confirmation of my order. I noticed that there was a typo in my address and called back to have it corrected. Within 15 minutes, I had a new e-mail confirmation with the correct information. I received a tracking number via e-mail and the bag was delivered on-time.
Overall, a very good process. I just wish that they would accept PayPal (would make payments easier)."
"Most enjoyable transaction! I placed an order on line on a Sunday, for a Panasonic DMC-FZ5 camera. The order was processed the next day and shipped out that afternoon by FedEx. Stated delivery date was Thursday. It actually arrived on Wednesday. There was no follow-up calls to pressure me into unwanted accessories, warranties, etc. The product arrived as advertised, with U.S. warranty. No gray market stuff! Their quoted price was very competitive with other stores, plus the free ground shipping was a plus!
Am I a happy shopper? YES! Would I buy from Vanns again? YOU BET! I rate them 9.99 out of 10 (nobody is perfect!)
Bill A."
"Absolutely no problems ordering from this company. I called the 800 number on Monday morning to check and make sure the item I was ordering (A Samsung camcorder) was in stock, and they took my order right away. No trying to sell other items, no pressure for warranties, etc. Whole process took about 5 minutes. I got a confirmation e-mail within a couple of hours, and a UPS tracking number later that afternoon. I ordered on Monday morning, got the item on Wednesday morning. No additional shipping charges, and the item appeared new in factory box with everything accounted for. Plus, got the item for about $200 less than other spots listed! Would definitely recommend."
"This was my first order from Vanns. I bought a Panasonic FZ20 digital camera.
I picked Vanns because of their good rating here, good words for them on the camera forums and their excellent price.
Some of the other internet stores were listing this camera as in stock but it was actually on backorder. So I was a little uneasy about having a long wait.
But the camera was shipped out the next day!
I would not hesitate to buy from Vanns again."
"This is a sold company. I order three Sony FX1's from them one new one restock, which was in perfect condition. I order a third camera had problem with my card company they held the order tell I got it cleared up. That was cool sense it was the last one in stock. All shipped for free and packed perfectly. I f they sold more commercial end stuff I would only shop Vann's"
"Ordered a set of Harmon-Kardon speakers from Vanns via amazon.com.
Vanns shipped speakers in the original factory box without additional packing.
When box arrived via FEDEX on February 21, it was open and packing was hanging out. I refused delivery because of damage.
A subsequent call to Vanns, they reported that they were "out of stock". I asked for a refund -that was February 22 - and was promised a refund.
No refund has been forthcoming. I filed for Amazon.com's great "a to z" refund as soon as I could, which was February 28. To date, I have no refund and no speakers.
Amazon.com posted today, on their web site, a refund MINUS SHIPPING, so they're charging me for shipping for something inadequately packed?
And NO refund has posted to my credit card account yet. I will dispute it to the bank today."
"No problems, good email notification, fast to ship, and product as discribed."
"The Panasonic digital camera DMC-FX7K (black finish) is more popular than the silver model. As a result, most sites did not catalog this model or it was out of stock or they charged more for it than the silver model. After much searching, this company had the exact model I was looking for at a reasonable price.
Ordered on-line on Monday. Received the camera the following Monday with free shipping. It was the exact hard to find model with the black finish. A great camera btw.
After an unsuccessful experience with one of the “low price” companies, I will always check this site before I order on-line. Thanks to resellerratings.com
"