"The shipping was great, 2 days from the west to the east coast, 2nd time buying so I that says something about the quality, thanks V.B."
"Always fast and efficient. Returning customer and will continue to do so."
"I have always had excellent service with VaporWarehouse! My only problem this last order was processed as a guest because I forgot my password and am completely ignorant on how to recover it. My problem. I will seek assistance on your directions to recover it when a friend stops by and knows how to do it. The new Ascent is very special! Thank you! J.Nelson"
"Prompt and I appreciated the extras. I would order from here again. "
"Awesome pen live it use it daily with no problems "
"I knocked off one star for the confusing form for entering shipping and billing information. The layout is not very intuitive and required fields are not clearly identified. I was forced to attempt to submit my information 5 times.
Shipping was super fast!"
"I've been a huge fan of vapor brothers since 2001, and vaporwarehouse is the best place for me to buy their products since I live in Hawaii. You can't beat free shipping! I've always been impressed with vaporwarehouse. Keep on rocking!"
"Product arrived promptly and in great condition. "
"Horrible experience!!! Paid extra money for 2 day shipping and it came 6 days later, i feel dissapointed and robbed of that money...The paperwork claims it is supposed to come with a pick tool and it is missing..Buyer BEWARE!!!I doubt i will deal with them again......"
"I'm not easily impressed normally but with the vapor warehouses customer service and top quality products, how can I not be. They're A1 in that area. I found my new vape home. Thank you guys so much!"
"Order was shipped the same day I ordered and delivered in 3 days.
"
"cutting edge, quality and U.S.A. made A++++++++++"
"easy to navigate and really great shopping experience - thanks! "
"My order arrived extremely quickly!
I haven't used one of the cartridges yet, but if I had an issue, it would really be with the manufacturer, not VaporWarehouse.
I would definitely purchase from them again."
"Always the best. Shipping is quick. Best overall online shopping experience every time. I'm always ordering from my iPad and the site works flawlessly with iOS which makes everything extra convenient. Thanks!"
A rep from VaporWarehouse, VaporWarehouse, has responded:
“We are sorry you had such a bad experience. In the future please contact us so we can remedy any problems with your order. Regarding your pick tool, did you order the cosmetic imperfection? The cosmetic imperfection with it's cheaper price tag does not include a pick tool or the aroma bulb, the oil sample or herb sample. This is one of the ways they keep the cost down. The manual included however still says that stuff comes with the Vaporizer as they did not create a special manual for the cosmetic discount. If it was not a cosmetic discount please let us know your order number and we can send a pick tool. Regarding paying extra for shipping, go ahead and contact us, if there was a service failure by USPS we always refund any extra shipping paid.”