ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2013-09-24

"Great service BUT prices are a bit high. They have a monopoly, that is why. "


Verified
5/5

2013-09-21

"A great Company to do buisnes with."


Verified
5/5

2013-09-10

"VaporWarehouse exceeded my expectations with excellent service and very fast delivery. This is the second time I haves shopped with them and their service is consistent. I love VaporWarehouse."


Verified
4/5

2013-09-07

"Missing bag and the metal box was smashed on one side. Works great and arrived fast."


Verified
5/5

2013-09-06

"Vapor warehouse always has excellent customer service and actually cares about its customers and the products it sells, they sell top quality products that are safe to use and also never overcharge for any of their devices. They have cheap and sometimes free shipping and a vapor dollers reward program to help save you some money. vapor warehouse and aj from there are the best!!!!!"


Verified
5/5

2013-09-03

"Product delivered as expected. Only problem I had was the glass wax tool came broken. "


Verified
5/5

2013-09-01

"Had to change my order after placing and AJ came through. You guys are awesome and have excellent customer service. "


Verified
5/5

2013-08-31

"you guys are the best- we've been using you guys for 4 or 5 years now and you have always had prompt, reliable fantastic products and service. we always recommend you to people we know."


Verified
4/5

2013-08-30

"Quick and simple. Paid extra for shipping. Due to my not having patience. Will do business again soon I'm sure. Meant to give 5 stars. Oops"


Verified
5/5

2013-08-26

"Quick delivery and the best products. Thank you!"


Verified
5/5

2013-08-16

"Great products and fast service. I ordered on Thursday and had my stuff by Saturday. I like this company, and will continue to do business with these good people. Don V."


Verified
5/5

2013-08-15

"My order came very quickly and everything was packed well."


Verified
5/5

2013-08-14

"Been a customer for over ten years, love this company and products, can't wait until I have enough money to buy newest vaporizer "


Verified
5/5

2013-08-14

"Quick delivery, well packaged will order from them again."


Verified
5/5

2013-08-08

"They took care of a mistake in the order. Sent me the correct item without charging a dime extra. I also went ahead and ordered the VaporBrother with a cosmetic imperfection and mine came pretty much flawless. I am very satisfied and am definitely a future customer! I am very happy with the free shipping as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2013-08-08
A rep from VaporWarehouse, VaporWarehouse, has responded:

“We are sorry for the mix up on your order. In the rare instance a mistake like this occurs we send out a replacement immediately and include a postage paid package to return the incorrect item so there is no cost to the customer. Unfortunately we have had too many unscrupulous people who called saying they got the wrong part in order to get another one sent and never sent us back the original part. For this reason when doing advanced replacement like this we have to ask for the CVV code from your card (which we do not store in our system for security reasons) so that if the original item does not come back we can charge the card on file. We do not charge the card unless the original item is not returned. Again sorry for the mixup and we hope you enjoy your purchase!”