"VBridal sent me the wrong dress and, because I needed it quickly, I ordered the correct one and paid a second time while I was trying to get a refund on the first order they botched. I was absolutely shocked when they did it a second time!! I have complained through their own site 6 times and they have done nothing, are not responding and ignoring the complaints. SCAMMERS!!!"

"I placed an order the first week of February for a dress and jacket I itended to wear for my sons wedding in March. I looked at their processing and shipping timescales which clearly states up to 13 days for special occasions & wedding dresses. I also paid extra for the expedited shipping which was stated as 3-6 days (in total the worse case scenario as stated by them would be 19 days) I was fine with that and even allowed another 7 days as it was coming from overseas. By the first week of March I had contacted them using their online contact form for an update on my order. I never received replies within the timeframe the automated reply stated and only received a reply from them when I wanted to cancel my order. They informed me that my order would ship no later than the 8th, which wasn't ideal but I was happy to accept it given that they informed me that I would have my order by 14th March. On the 7th March I received a shipping notification from VBridal with a tracking number. At this point I could no longer cancel my order. I waited 24hrs before using the tracking information to follow the updates of my expected delivery. After 48 hrs the TNT website did not recognise the reference number. After 72 hrs I tried again but this time the link they sent me, somehow changed the reference number to a completely different one and provided me with tracking details of a completely different parcel. I have checked this with TNT who still insist that the reference I have been given is nonexistent. Since then I've checked several times a day using the link VBridal have sent me and each time it changes the reference number to a completely different one.
They have not only been rude with their lack of customer communication but they intentionally mislead me to believe that my parcel would ship within a reasonable timeframe and prevented me from cancelling my order. This has now effectively left me with nothing special to wear for my sons wedding, I now have to hope that over the next couple of days I can find something but also I have lost a lot of money that I cannot afford to lose.
VBridal. The V means VERY BAD, VERY WRONG, VERY MISLEADING"

"Friendly. Mothugg is a problem. Wonderful dresses and perfekt prices. The dresses are very Well Done!
Thanks for helping making our weddingday perfekt!!!!!!"

"I am an avid sewer, but didn't have time to make my own dress for my daughter's formal wedding. I am extremely happy with the custom made dress made for me. It was well made, well priced, as it appeared in the photo, fits like a glove and it only took one week and one day from the time it was ordered to the time of delivery. "

"An update to my review:

Customer service responded promptly with a much more reasonable refund offer for their mistake on my order. This is much appreciated and for this I will rate their company much better:)"

"We purchased a dress from VBridal that was different than what we expected. We contacted them and worked with their customer service department to get a 60% refund for the dress and we were able to keep it. We are hoping to re sell it to someone looking for something similar.

Their costumer service replies in a timely manner to find a solution that works for both of you. "

"My wife ordered three outfits, none fit very well, so we contacted Vbridal to return them. The return was a little bit drawn out, but we did get all of our money back.
So it was worth the effort."

"I have been purchasing my formal wear dress from VBridal for sometime now and am always pleased with the quality of my purchases and service from their staff. Thank you VBridal for being so accommodating and attentive to the needs of your customers."

"Я получила хорошо сшитое платье.Отлично смотрится на фигуре.Цвет соответствует как на картинке.Все вопросы связанные с размером.доставкой ...решались очень быстро.Я очень довольна ."

"Had a few issues but have been blown away by the customer service! Very good communication and sorted everything out for me in a timely manner. Thanks VBridal for the good customer service much appreciated "

"They responded to my issues & answered my questions in a timely manner. "

"Did not know what to expect, bought this dress and it came just as they said it would- I was so very happy with it, I was not sure about ordering online, I ordered a size 6 and it was accurately sized...purchased the gold color..can't wait for my event to wear it! Love,love, love my dress!"

"Ummm wow. First off, I was super scared to order online. Added to my worry was that this dress didn't have any reviews. BUT it had basically everything I wanted in dress and it was within what I wanted to spend on a dress, so I pulled the trigger. It came super quickly and I was amazed at how much I like the dress!! The only issue is that I will have to get it taken in a bit and I did do the custom size (which I very much recommend, even through I will still get alterations, maybe just get a professional measurement done first, mine was just from a friend). The quality is really good for a $200 dress; I was surprised! It's obviously not a Vera **** quality, but the dress is comfortable and looks really good!! It already comes with a puffy petticoat within it, so no need to buy an extra petticoat; it's already very puffy! It does have a built-in bra, but I am getting shapewear to help out my cleavage a bit! I like that the dress beading is not too shiny and they really compliment the lace! Overall, I'm completely surprised and happy with this dress! I can't believe anyone spends a lot of money on a wedding dress (but then again, I'm a tomboy...). Also, customer service always replied within 1 day! Dress color: Ivory. "

"Just received my beautiful dress! My shopping experience was excellent due to the professional and efficient customer service team at Vbridal. I ordered the custom measurements and also added long sleeves from a different style to my dress. The dress arrived just over 2-1/2 weeks after ordering (I paid the small extra amount for expedited delivery). Will share this experience with my friends! Thank you."

"I really like the vbridal dresses.
Sure, they just copy dresses from other designers, but the price is great and the quality as well!

I have already ordered 3 dresses from that page and I will definately order more in the future.
Unfortunately the shipping fee to Germany is very high, but this is something they can't control.

They also consider extra comments, for example:
I asked for some additional fabric, this would help me to find the perfect tie for my husband.
I received 1m² additional fabric without any extra cost's!

I would definately recommend this website to everyone who loves to buy good dresses for a good price!"