"The worst experience I have ever had with online shopping. 
So much hassle to cancel the purchase I made and get my money back –– which I finally did after about 6 weeks since I first bought the item –– after a lot of chasing by the way.
Really poor customer service. Never again!"

"I have been waiting for over 2 weeks for an online order despite the items appearing to be in stock on the Velodrome.shop website. Fair enough but when contacted regarding the delay to my order I have now been assured on a number of occasions that the items are ready for next day dispatch which simply has not happened. Very poor customer service, and the worst online delivery service I have ever experienced. I won't be using them again. "

"purchased a koga kimera with the custom bike build option. wanted sugino chainset installed with mavic wheels and dugast tubs. everything was perfect, tubs glued correctly, chainset fitted. delivery was dhl, bike was built and shipped five days after i ordered and received 72hrs, fully tracked. after sales support has been great, they have provided me with lots of setup tips and hints, even put me in touch with a local coach in queensland, which considering they are all the way over in the england is great. very very happy"