"I generally like the velofred products. But one of my order came damaged, and I could not contact them for a refund at all (I ordered from their website). No phone number on the website, and they don't respond to emails. I guess I just threw out $50."

"Placed an order and it was shipped right away. Received 2 days later in CA. I received quick response to my question. Great shopping experience compare to other cycling stores."

"Poor customer service if there are issues with your order. No phone number, and rude communication. Here's an example
of their communications with another dissatisfied customer: oSeller Response: Why did you jumped between velofred.com and amazon.... You knew that only one available (detailed statistics available). You been offered a full refund. You just ungrateful and self centered."