"If you consider go to Verizon, I'll definitely say DO NOT.
They have worst customer service!
When I reserch iphone 4s on internet, I've figured out they charge me $10 more shipping to my work address. So I walked in Verizon store to order in person to avoid it. It turned out they charged me same as online.
I've called them to get me $10 credit but they didn't care the customer request. All I need was $10 credit but what they said was I had to cancel my order and re-order. however they couldn't even cancel my order!
I had to call customer service again to cancel the service but you know what? I couln't leave Verizon right away till iphone order matter cleared, which I tried to cancel the order so many times but keep failed!
NONE OF THOSE SERVICE I REQUESTED THEY COULD NOT DO IT!!
VERIZON, WHAT SERVICE YOU CAN DO EXCEPT CHARGING FEE TO YOUR CUSTOMERS?
"
"Verizon Wireless has the worst service I've ever seen. I would not get another two year contract with them if it were free for two years. They lie, don't have enough knowledge to help you and have added charges to my account for something different that i had no knowledge about for two months straight now. I miss Alltel."
"Verizon Wireless "tech support" is incompetent and knows nothing about customer service. They must pay their people really low or don't recruit the best and the brightest. I thought they would at least require all hires to be high school graduates. I had to speak with several of them over several months and problem is still not resolved. Reps lie and do not input all the notes into their "system" and blames the customer for why a ticket wasn't properly submitted! They each regurgitate the same meaningless information and expects the customer to endure their merry-go-round. They lack integrity and are a bunch of crooks. Verizon has not honored their commitments and defaulted on their customers. I should not have switched from AT&T."
"WE HAVE BEEN WITH VERIZON FOR ALMOST 15 YEARS. YOU WOULD THINK THAT THEY WOULD TREAT THERE LOYAL CUSTOMERS WITH EXCELLENT SERVICE. WELL LATLY THEY ARE ONE OF THE WORST TO DEAL WITH. WENT TO GO PURCHASE A DEVICE WHICH THE EMPLOYEE WAS PRETTY GREAT AND COULDNT ASK ANY MORE BUT LATER IN THE NEXT TWO WEEKS I TOOK A LOOK AT MY BILL AND NOTICE I WAS CHARGE A STUPID AMOUNT FOR THE DEVICE WHICH I PAID RIGHT AT THE STORE. CALLING THE CUSTOMER SEVICE IS A JOKE!!!! ONE PERSON SAYS ONE THING THAN ANOTHER SAYS A TITAL DIFFERENT THING AND THEN WHEN YOU TALK TO THE SO CALLED SUPERVISIOR THEY TELL YOU TO KEEP YOUR SHORTS ON AND WAIT FOR THE BILL TO COME. WHAT THE HELL IS THAT CRAP. THE REASON IS CAUSE THEY HAVE NO CUSTOMER SERVICE SKILLS. BACK IN THE DAY VERIZON WAS ALL ABOUT THE CUSTOMER AND NOW THEY CAN GIVE A CRAP ABOUT YOU. WELL AFTER THAT EXPERIENCE I WILL NOT BE GIVING THEM MY BUSINESS AND HOPE EVERYONE IS SMART ENOUGH TO READ THE REVIEWS ABOUT THIS COMPANY!!!!"
"This is honestley the worst shipping i have ever had. Trying to recieve my new cell phone has been ridiculous. I was supposed to get it 3 days ago and now i'm not getting it for another 2 days. There 2 days shipping has now turned into a 7 day shipping. When we call them and ask they are completely ignorant to answer our questions. They told us they were going to send us a shipping number to see where it was and they never sent it! They need to get their stuff together and ship it on the right time!"
"they tried to overcharge me monthly without any reasons, what is the point of a contract?"
"I recently had to move, and at the new location, there were two providers--AT&T or Verizon. The locals all said that both were pretty bad due to some work on a tower or some such, so I went with Verizon because my friend had a phone, and I could go to the contractless prepaid. When I looked at the coverage maps, it showed both my old place AND my new place as a solid red coverage, meaning digital coverage. However, when I activated the phone in my old place, they told me I was not in a digital area, and to "fully program" my phone I had to drive 45 miles into Tulsa. So I did. However, at my house in the old place, I had to hold my breath right to make a call. I called into Customer Service twice and told them about my problems. They didn't seem to care. Then I went to the new place, where their map clearly shows I have coverage, I had the SAME issue. I made multiple calls to the same number without being able to get through/the call dropping after 1 ring. I told the customer service representative when I got my bill for $375 that, and she said they were all legitimate calls. I said "Even with the crappy service? You can clearly see that they are all 1 minute to the same number." She said "There are a lot more than just 1 minute calls on this bill." I said "I wasn't arguing about those ones. Is there someone else I can talk to about this?" She said that they were all "legitimate calls" and that there was nothing that could be done. In all, I did make a lot of overage calls due to the fact movers and everyone were calling me as I moved 3 states away, but there WERE some that were problems, and I HAD called previously about those problems. Really frustrated. Never again, Verizon. You can take it to you know where. Just really shocked, since everyone I knew that had VW just sang their praises. Wait until they have a problem, they're in for a shock."
"I had a terrible experience with Verizon. I have been loyal for years- my parents use their land line and I used their cell phone and renewed my contract year after year for the past 7 years. Usually I get a courtesy text or email notifying me when I'm about to go over my minutes. I never did this month and my bill of $91 was $185! I called to inquire what happened and was told I went over the last day of my cycle so there was no time to call and notify me. I then asked if something could be done since I have been a loyal customer that pays in full and on time. The girl was very nice and understood and checked with her supervisor. He said he would give me $20 off so I'd pay $165. I said I appreciate it but isn't there anything better that can be done? I asked to talk to a different supervisor, however the same guy Damion got on the phone. He was quite rude and arrogant- I explained I've been loyal and asked if they could help me and he just "no". I said I've always paid on time and in full and he said "sorry policy is policy, and the decision to discount is up to the supervisor, I already gave you the best deal I saw fit and that's it." Then I asked to talk to someone else and he said " no one is around". I reminded him that I had asked Stephanie for someone other than him, and he said "I am the only person around. Now I won't even give you the $20 off and I'm putting it in your records that no one can give you that discount!!" I have never been talked to in such a way by a public employee. He gave me such a bad view of verizon. I was paying $91 for my mom and me- we have basic phones. No internet, no smart phones. My friends say I was over paying. I am now looking at switching because other service providers charge much less for the simple basic plan my mother and I were using. It's a shame if the guy had been a little nicer I would have stayed with the company. Such terrible customer service!!!!"
"I just spent 5 hours over the last 4 days on the phone with Verizon customer service trying to get internet. They accidentally disconnected my internet before I moved to my new location, and after explaining my story 15 times over the course of hours, the problem still wasn't fixed. then, when I moved to my new location, I waited and waited 4 business days for them to turn my internet on, called 3 times, and it still wasn't on, so I just cancelled!
Every time I call, I have to wait to talk to someone, then when I finally get a person and tell them my story, they transfer me somewhere else so I have to wait to talk to that person, then have to explain my story all over again, then the same thing happens all over again until hours of my life are taken away!
Then after all that, they STILL sent me a bill for service at my new address, which was never connected!! So I just spent another hour dealing with that!
These huge conglomerate corporations are too big to function properly."
"Verison Wireless Pinole Store 1398 Fitzgerold Dr. Pinole CA
The Worst Customer Service I Have Ever HAD (BAD BAD BAD)
Bob Ross ***-***-****
Verizon Company stores Are Vary Good This Is A Frenchise Store"
"I totally agreed , 611 customer service is terrible even supervisor too
i dont know who is customer or who is employee"
"No more great customer service... It is gone with the new CEO"
"My husband and I was on a Family Talk plan. About a month or two after we got our phones we added my brother-in-law for $10 a month. Two months in a row he went over his minutes and cost us over $200 so we took the phone away, turned it off and put in a drawer in our bedroom. Two years later when the contract was up we cancelled our service. Then they charged my card $170 compared to our normal $85. When I called they tried to tell me that my brother-in-law's phone had downloaded 10 different things (although his phone was capable of getting on the internet) and sent lots of text messages. This is impossible because the phone wasn't used after the first two months. We didn't use it and my brother-in-law had no way of getting to it especially since he doesn't even live with us"
"I have used Verizon Wireless for several years now and recently had a situation arise where I had to remove a line from my service. When I called I was informed I would have to pay 350$ to cancel that line or they could adjust it so I would pay 10$ per. month until the 2 year contract ran out on that line. I was told that it would mean my monthly bill for my single line would only go up by 10$ per month nothing more but when the bill arrived I saw my bill was three times higher than normal. When I called customer service the new woman on the phone did not help at all. I was told I would have to pay upwards of 140$ a month instead of what I usually do, Naturally I am extremely angry and disatisfied with verizon now. I will completely be cancelling my service with them ASAP and will never give them my business again."
"For over 7 years we had 3 PrePay accounts with Verizon Wireless. They finally got too expensive, so we closed them out. Because Verizon directly charges our credit card, there was a balance remaining on the 3 accounts. Verizon refuses to refund our money saying it was forfeited when we closed our accounts. However, we were never told about this when we originally signed up, we have nothing writtem from Verizon stating this would happen, and I couldn't find any info on their website about closing accounts. We signed no contract, no customer agreement, nothing. This is ridiculous. With PrePay/Pay As You Go accounts, there is no contract. There is no reason why they can't refund our money. We are asking for money that Verizon Wireless charged our credit card in advance for minutes that we did not use.
I have contacted Customer Service and I even wrote to the president of Verizon, who had some assistant respond. They say we can't have our money back, but show us no proof that we ever agreed to this remaining balance forfeiture policy.
I have filed a complaint with the Better Business Bureau. We will never deal with Verizon again and will pass the word on to family and friends, as well as filing complaints all over the internet about this."