"I work in the Area where there are no high building and my Data speed on my new iPhone XR is only 0.42 Mbps download and 0.12 Mbps Upload, And Verizon it is the most expensive wireless carrier and does not provide with a high speed data on the cell phones everywhere. I’m sorry but I’m so disappointed with them I’m just switching back to T-Mobile ."

"Terrible company. TERRIBLE! I cannot say that enough. I will leave this review anywhere I can. I will waste as much time and credibility of Verizon as I can. This company deserves to go under. Too bad they are too big to fail. They need to be broken up! We used their business service and had 17 lines, SEVENTEEN. They got our billing messed up right from the start (to their favor, of course). We were overbilled roughly $5,450 over the first eight months (while waiting for non-existent "credits" which we never fully received). We were supposed to receive $2,000 in credits for the ten iPhones we purchased on top of other bill credits because our rep quoted us the wrong amount THAT WE AGREED TO in writing. Oh but that's not good enough for Verizon, nope they can do whatever they want. Over our two years with them, I spent over 45 hours on the phone chasing my discounts and credits owed.
We were told that when we cancelled, we wouldn't be given our remaining balance back (roughly $440) since that was due to courtesy credits and they don't issue checks for those (even tho we were given those because they overbilled us and we paid them) -- just a terrible company with no compassion and no remorse. If you ever have to deal with the snakes in NJ that handle business disputes, your blood will boil. Threats of litigation and the like come out of their mouths. Just despicable. I will share this far and wide to make sure as many people as possible know how terrible Verizon is as a company. I'll waste as much of my free time as possible with them to make up for all the BS they caused us as a business what a joke of a company."

"So for the last two weeks my internet has been down and unusable. Went to the local store 2 days after the issue started only to be told Verizon tried to update a tower in Nashua NH but the tower's computer fried from the process, which led the tower to no longer read BINARY NUMBERS. She then told me because of that 2 out of 3 phones NATIONWIDE can't use their data. Nationwide? So now we're all screwed because of their 'update'. The next time your Netflix doesn't work, just call Verizon and tell them thank you for their update. "

"Drops to slow speed way too soon. It is slower than dialup. Greed is their God. "

"I have recorded a call with one of the supervisor clearly stating that when you are making any changes on your account you automatically get a pro-rated bill charging 2 months of services. Than I asked, so my next bill should be lower than and she said that it does not work like that. She said that the money that we are charged for the pro-rated services are kept until the account is closed to pay for unpaid balance. So any little change you make can cost you a lot of money that you may not see ever again. This is incredible. "

"My father passes away April 7th. As exectory I've been trying to cancel his service and have received NOTHING but the run-around from them. I called mid-April to cancel service, and they told me I had to wait until I had the death certificate and they could cancel back to then. May 2nd when I received a bill I called again since the DC hadn't come it yet. they told me I had to take it to a physical store to cancel service. I did that, got the run around again saying I needed to call. Now they refuse to cancel it back to the date of death, the date of my second call, or my physical visit to their store. They have been the worst company I've had to deal with on taking care of my father's affiars and have lost my personal account with 8 cell phones and $500+ a month. Hope someone else can take this and save themselves the money and frustration and go to Sprint. They were easy and wonderful taking care of his other line and have my business from now on. "

"Worst customer experience of my life. I wasted $200 on a Prepaid MiFi plan with Verizon which was considering moving to a family plan - but that’s definitely not happening anymore. My MiFi started getting really hot and restarting itself over and over all day long so I called customer service and they told me they can’t do anything about it. I told them it’s obviously a technical problem because I’ve been charging it appropriately and I taking the charger off when it’s fully charged, they kept telling me it’s not their problem because I’m a prepaid customer and then finally someone said I have to go back to the store I bought it from to exchange it. Well, did that and not only did the manager argue with me (another customer walked out because they saw how I was being treated) but they also said they couldn’t help me. I’ve called customer service about 6 times now and everyone keeps telling me the same thing - that they can’t help me. Even though I have a 90 day warranty, they “can’t help me”. I feel like they’re trying to push out my warranty so they don’t have to give me anything. This is not how a company is supposed to treat their customers - it doesn’t matter prepaid or contract."

"Richie was amazing and very nice! The whole staff was nice and helpful! I love this store! "

"I contacted Verizon online support on a issues with iPhone operating a tech in support Nathaniel was great in his response and walked me through it along with resolving the issue he is one reason I’ll stay with Verizon as my carrier "

"On 9-22-18 I called Verizon and ordered a 6S Certified Pre-Owned Phone. Never showed up. On 9-26 I called and was told they didn't have an order of file for me. The price thru the rep was more that the price on the internet so the rep said to order it online. I did. The Certified Pre-Owned arrived on Friday 9-28. It took a lot of time to activate the phone on Verizon's system. Wait time was over 1/2 hour. I charged the phone 100%. Next morning the phone battery was dead. Charged it in full on Saturday afternoon. Sunday morning the battery was again dead. Called Verizon and was on hold for about 30 minutes. Lady rep wanted me to play the run diagnostics game. I declined. See sent me to tech support. No one answered after 20 minutes. Called back & talked to Don, rep # 531905, he was really nice. He said they would overnight another phone but I had to pay the tax by credit card. I didn't want to give him my card because this was a Verizon error. I also asked for a $100 credit on my account for the time I spent trying to get them to replace the **** phone that they sent me. Now I got a supervisor named Nathan rep # 254161. He said that the phone battery lasts 10 days on airplane mode if you don't use the phone. He said the less that 20 hours that the battery lasted was normal. WOW! what a stupid reply. The battery lasted less than 20 hours and I didn't use the phone. Verizon sent me a **** phone that they claimed was Certified and I had to fuss to get the phone replaced + I had to give them my credit card # in order for the phone to be sent. Nathan was a complete ****. He tried to tell me about the free rewards like he thought that would make up for Verizon's mistake. I wonder if they will actually send the phone, include a return label for the **** phone, and refund my money. I seriously doubt it!"

"I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days , So when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello , my wife was like is this Verizon she replied umha , my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn't know who she talked to but they weren't going to help us and wouldn't even look up our account , she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn't any different , wouldn't listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated , they seen the notation in our account and called Liberty themselves , they got back on the phone with us and told us sorry but they can't make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy , they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this , I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them , I am totally floored over the fact that I'm being treated like this , I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company , if I can save one person from getting ripped off like I did then this review was worth it , I'm 48 years old and this is the first one I ever had to write "

"Went to Youngsville, NC location on 9/12/2018. Steven Truett was so professional and helpful with taking care of me. There was a rude customer there in front of me and even with that person he was courteous and professional. He's a true gentleman. There needs to be more people like him in the world. Thank you Mr. Truett! I will definitely be back!
"

"Ronald was very helpful when My daughter and I went in to get new upgraded phones. He explained all the features, and helped us get everything transfered. He was not pushy or in our faces to buy extras. He didnt talk over our heads about features but keeped it easy to understand. Was willing to sit with us and help walk us through the set up process for the new phones. He wasnt overly loud in speaking, nor was he too quiet. All around we got very good services. We have been with Verizon 9 years and dont plan to change anytime soon."

"Customer service is unfriendly and incompetent,over priced and don’t sign up for automatic withdrawals, next to impossible to get your money back if your over charged or if you just want stop automatic withdrawals, A company that never takes any responsibility for their mistakes, I have joined the thousands that have left Verizon and thousands will follow behind me, I wonder if they just don’t care or they are that mismanaged, what ever the reason, I surely don’t miss the poor service and long waits for the customer service that has been trained to make excuses and transfer you all around without any help!"

"Best experience I have had at Verizon in the 10+ years I have been with them. Personable, knowledgeable, extremely helpful just wonderful all around! All of the employees should take notes from Zack Rossi! Thank You so much again!"