"On 2/12/24 my wife and purchased a 2021 Tundra limited. Paid over $47K out the door. My wife initially smelled something weird in the Tundra. I thought it was the old floor mats. Took floor mats out and you provided all weather mats. Last week your service dept. worked to get the windshield washer working and repair/replace a hose and fix the AC drain. Note that I wanted for 5 hours for repairs to be completed. Once I left Vero Toyota I wanted to wait a few days to monitor repairs. This morning there was mist on the windshield, very normal for Florida however the mist was on the INSIDE windshield. The carpet on the passenger side is soaked (blue Fluid) all windows were closed, and the drivers side carpet is damp. I cannot tell you how upset I am. How long has this vehicle been on the lot? Your certified process evidently no one checked the windshield washer. Is there rust not hitting the metal with windshield fluid constantly on it? You don't know has this been on a lift to verify, probably not.
I am allergic to mold has anyone checked for that?
I have been down to Toyota Vero three times now. Which is about 50 miles from Palm Bay. It is a fill up for me each time. Not to mention what is my time worth. I am on social security. This is a lot of money for me.
As I stated previously, my first vehicle was a 1971 Toyota Corona which I paid with $800. from U.S. Savings Bonds I saved while on my Destroyer. have had purchased new 2006 RAV4 and a 2008 Rav4, I bought a new 2012 Toyota tundra that I just sold to a neighbor that I have been driving for 12 years, My wife bought a new 2009 RX-350, and now I have the 2021 Tundra Limited. My Loyalty with Toyota can't be questioned.
I am a 69 year old Vietnam Navy Vet. When I got off active duty and went into the Navy Reserves my unit went to Japan for 4 years in a row. I have witnessed first hand The Toyota Way and implemented the quality focus when I managed the Coors Can Plant in Golden Colorado for two years, as well as Waste Management other mini careers and saved the companies millions.
Toyota Has to make this right. I am prepared to drop the vehicle off this week and leave it with you. You must check for body rust both inside and outside. Perhaps you need to remove and replace the carpet I do not know. I will need a rental that to be fair I think you should pay for. Keep the truck as long as you need to get it done right.
Gentlemen I love the truck. This is probably the last vehicle I will own. I don't want to pick the truck up and it gets me sick with the mold or continues to have fluid in the cab. What is this fluid damaging electrical components behind the dash as the windshield is wet? As we said in the Navy please do not slack with the repairs. This could also be a major health issue.
I will do everything I can to work with you in good faith. I rather do that than seek an attorney.
Please do the right thing here.
Initially Matt Harding has been my contact point,

Sincerely,

Robert L Stise
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"Still waiting...no communications."

"Excellent Online Parts Department"

"I only take my truck to this Toyota dealer for service because it is first class, and most important to me, my service advisor Louis. Without question, I trust him with my truck. He is polite, on time, genuine, kind and professional. If you have any car or truck that needs service, take it to Toyota vero beach and make sure you ask for louis."

"Very quick service, no hassle"

"The seller has great communication. There was a small problem but they went out of their way to make it right. I will buy from them in the future. "

"Will Whal was an exceptional salesman. He was very knowledgeable and made the whole process easy."

"Will was the best! He was attentive and went above and beyond to make our two car deal a success. Thank you Will!"

"I visited for oil change and inspection. Regardless of dealer, I am used to dealers suggesting additional maintenance that is not necessarily required per the maintenance schedule. I liked the option to decline them by text message / electronically. I have had service managers at other dealers get pushy on the upsell, but not at this dealer. Vehicle was serviced in a reasonable time and staff were all friendly. I will return."

"Ordered A battery online Saturday and got email on Monday to pick it up. It took about 5 minutes. I put it in my Prius V on the parking lot in 10 minutes and gave them the old one back.

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"Your parts department was very helpful and notified me promptly that one of the items I ordered online would not fit in my vehicle and the other part I ordered came in quickly and was exactly as it was described. Thanks!"

"Found the absolute best prices on Toyota parts at Vero Beach Toyota. Fast shipping (free over $75) and well packaged. "

"Ordered part gave person at counter order no. 1 minute had part and gone"

"Toyota of Vero Beach always has wonderful prices and deals on parts. The online catalog is fairly easy to use."

"This was the first service for a new car and it was very good from the start of driving in, the service writer and the checkout.
Will come back again for service.
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