"My dog was on intensive care dog food that needed to be put through a peg tube. This was the only seller in the nation I could find so I was dependant on this food for my dogs FOOD...it took about 10 days from order to arrival...so I had to learn over time to order in advance which I finally did! Just as I did...the vet determined that my dog could once again eat by mouth and took out the tube. It is bad enough to have a dog so sick it even needs this food, but then to have the only seller in the nation refuse to take a return of a 218 product that I just received 2 days ago and is still unopened...this is really bad business practice and is shameful considering the fact that we are already paying exhorbitant vet bills and just trying to keep your pet alive."

"Thank you so much for being an ethical business, and going to any length to satisfy a customer. I can't tell you how much that means to me.VetRXDirect has earned its five-star reputation.

"

"When my package arrived, it looked like the FedEx man played rugby with it earlier in the day -- severely damaged. That evening I notified VetRxDirect what happened -- and they responded within minutes. They were so overwhelmingly friendly and helpful in taking care of this and making it right. Though this was obviously an error made by the 3rd party, they took complete ownership for it, and had outstanding communication in making sure a replacement was sent as quickly as possible.

Around the holidays I didn't realize I had 1 day left of my pets meds... I knew the holiday break meant it might be 7-10 days before I could get my order, but I mentioned the urgency in my order, and they sent it to me same day so I would get it before the holiday!

These folks are really amazing... they definitely value and take care of their customers. "

"My email was answered promptly and Kaylene did every thing right to solve the problem. She was a pleasure to work with."

"I checked the status of my order and it kept on saying waiting for vet approval. I emailed customer service to check and make sure status was just not updated. They replied that vet had not responded with approval. However, customer service also took the initiative to call and get approval instead of just confirming they hadn’t received approval. That is going above and beyond.
Susan"

"First time order easily placed on a Wednesday. Received order via USPS on Saturday. Fast, accurate and efficient."

"I was running low on my my dog Max’s probiotics. He gets awful diarrhea without them. I called yesterday and they were delivered today
We can now look forward to an “aroma free” weekend.
Thank you!!!"

"The staff provide superior attention to each and every prescription. They have reached out to me to clarify orders and make sure our beloved dog is receiving the best care possible. We switched from oral to topical flea, mosquito, tick medication. They provided information and quickly managed the change. Recently they provided an adjustment in the cost of a prescription and alerted me to possible supply issues based on my dogs dates of treatment. Great attention to details and always checking to make sure my prescriptions are correct, on time and that my dog is doing well. "

"I am a new customer. For the last 3 years I have been buying my dog's medicine from another online place. Their service was great the first few times I ordered, but steadily declined until I finally got fed up and switched to you last week. I cannot tell you how refreshing it is to ONE -get my order in a timely manner without any mess ups or delays and TWO- Speak live with a person without being on hold forever, and who genuinely seemed to like his job. I believe his name was Tyler and he was awesome and actually took care of what he said he would take care of. To this day, I am still waiting for that other company to call me back about my order that was messed up. I was promised a call back that same evening or the next day, and it’s been 10 days and still have not heard back. I also emailed them several times in the last 2 weeks, still….crickets.
So glad I found Vetrxdirect! The ordering process on line was super easy too.THANK YOU
"

"I placed the order on April 18th, today is May 8th, still has not received my stuff, they charged my card then cancel order without me knowing about it, Has not being reimbursed yet!

It is just bad, my dog really needs it, but there is no way i will be back ..."

"After adopting a new pup with medical issues I had to find a place to fill his prescriptions for a more reasonable price. I was charged $110 for one of them at a local pharmacy. This little pup has glaucoma and needed his meds to keep his sight. The adopting source was a vet from a city 2 hours away from us.
My local vet did not stock the medication. This is a difficult time for communication between vet, pharmacy and owner so a lot of complications were involved.
VetRxDirect worked with me to solve a couple of minor issues with the prescription as it was written, and responded quickly and completely to my inquiries. The new price I am paying is about $30. Since this is an ongoing prescription for several years it will save me a ton of money, and gives me a responsive and courteous pharmacy to work with.
Thank you, VetRxDirect!
Lynn Gerhard
Beaumont, Texas"

"I have three cats, five if we count my ferals... I have waited for close to two weeks for online medications at other pet medication sites. I was pleasantly surprised to get my fur-babies medicine in a matter of a days. I will be using this site for our future needs. Fast and quality; Thats what I want!
Thank you VetRxDirect!
Gretchen S.
San Antonio, Texas"

"Prior to using VetRxDirect, I'd purchased our cat's meds through other well-known websites. What an amazing difference!!!! i called the service number, and explained to the rep that I was going to need the meds ASAP or they wouldn't arrive in time for our Kitty... The service rep was amazing! she walked me through everything i needed to do to get the order, and even called our Vet's office to make sure that they followed up in plenty of time. I even got personal updates from her through the time it was shipped!!!"

"My order was going to be shipped later than expected. I was made aware of the situation by email...and then constantly kept informed of when my product would be shipped. I feel that the customer service was really outstanding!"

"This review is based on customer service only not product. The customer service was fantastic. The product was delayed in shipping I received over 4 emails with updates from a person not a system. They also upgraded my shipping from 2-3 days to overnight because of delay. I hope Visbiome works for my 10 month year old corgi who deals with IBS. Hoping this is the miracle probiotic for her!!!"