"My experience with VG911 was nothing but a hassle. Their company is literally nothing more than a sham and will do anything to get every cent out of you. I knew that my PS3 needed its blu-ray disc repaired and looked at their 'price-chart' beforehand and thought it seemed reasonable. Free return shipping and one-day turn around? Seemed like a great alternative to contacting Sony knowing I'd be out of my system a month. How wrong I was, I wish I had searched for a review before taking a chance with them. If you are reading this FIND ANOTHER ALTERNATIVE. I shipped my slim PS3 to VG911 for ~$10 USD through USPS. A day later I received a quote that was 50% higher than what the price chart on their site said. They also told me that if I didn't agree to pay them the absurd amount I could buy a brand new PS3 for, I would have to pay $30 dollars just for them to ship it back to me, or else they would keep my console. No where on their site does it tell you any of this. Since the console had all of my bank account and login information saved you can bet I was not going to let them keep it. I found a coupon code online on their Facebook page and was like well at least I can get $5 off. So Then I went to pay on my account, logged into their site, and it defaults in with information about some one else's ps3 model, and the name and address of someone else. I replaced all the information greatly fearing that I was about to get someone else's ps3 and someone else's mine so I replaced the information and tried to attach a comment to my order- Only to see a "Comments are disabled for non-purchases error." So I email their support about the problem - no reply even til now. So I put in my card info, place my coupon code, hit submit and...Instant charge. No order summary screen. Nothing. 5 min later receive an email in my inbox with a receipt from them coupon is even on the receipt yet I'm charged full price. I email them again and receive a reply 2 days later saying I spelled the coupon code wrong? I copy and pasted it off their facebook page, let alone there was no 'this code is invalid' or any such warning on the payment page. Left them another nasty message and accepting defeat...wait for my ps3 to arrive. Over a week later it arrives ( my original shipping it to them for $10 dollars took 2 days) take it out of the box and plug it in. First time I cut it on I was getting no output to my tv. I flipped it on and off a few times and then it started working, but now has a new,loud humming sound the entire time its on. I tried contacting to send it back but they want me to pay for the shipping to send it back to them again. This is completely unacceptable and I'm not going to throw away more money so it can come back worse off. If it dies out I'll have to just bite the money as lost and an experience to help the rest of you out there.
TL;DR
DO NOT USE VG911."

"Wishing I had checked more reviews first. I sent in a PS3 original backwards compatible system, this was one where I had already fixed a YLOD before and the system worked after that. When I fix a YLOD myself (as people have had me do for them since I have fixed my own) I mark screws with color coding, tape up wires, and generally do anything I can to make sure that putting it back together is as about as idiot proof as it gets. Being the son of an engineer that has been drubbed into me for 30 years. The machine had started freezing up on startup, and since that was not a problem I am familiar with and no real answers provided themselves on google that I wholeheartedly trusted I found this company online and gave them a try. Their website claims that with a super secure shipping pack you get a free return shipping just like if they do repair something, so I shelled out the 25 dollars for that. I get a call back to verify my address which I had thought at the time was pretty good customer service. Then everything fell apart, they e-mail me saying that it was unrepairable. They then said that return shipping would be 30 dollars. I asked them about that and they said no that its only if they fix it that they return for free. I then looked their site back up and I guess you could take it that way as well depending on how you read it so I let that fly and spent the extra 30. When I got it back the cover had been replaced with one that had gotten heat damage and warped/melted in parts, they had broken the flip cover off that protects the SD card slots AND DIDN'T PUT IT IN THE BOX, so I know that it did NOT happen during the shipping process. This alone made me wonder since everyone knows that spare parts and backward compatible units that work are worth quite a bit. So after picking it up and hearing parts roll around inside I opened it back up. They had first off not replaced all of the screws, and some of the screws they did replace were not the right ones for the spot they were put. Anyone who deals in electronics KNOWS that thread, length, and space between threads is VERY important. The Blu-Ray drive had been dismantled and left taken apart without the screws even being returned (let me tell you how hard it is to find screws that damn tiny and getting the proper ones without at least 1 demo). None of my permanent marker codings were there and none of the parts looked like the ones I had sent them. The only numbers that matched the ones that were on what I sent was the serial number on the sticker one the back (which since it is placed on only 1 piece that is easily switched between consoles) I am certain that they took all the good parts from my system to repair others for more profit or keeping mine to sell if mine worked fine with an easy fix (like redownloading the new update since I have learned recently that the newest update at that time was causing a freezing issue). DO NOT USE THIS COMPANY EVER!!!! I am currently trying to find any legal recourse as well as the Better Business Bureau. I hope my review helps someone not get screwed by these charlatans."

"There service is awful, just terrible, and the customer support lady decided to holler at me and argue instead trying to resolve the issue, it was about the tracking info saying my package was delivered when it was not, or stolen. i asked to be refunded the petty 23 dollars it cost for the box and shipping, and they would not do this, first stating it would be 2 weeks before they could get a claim done, then changing and saying it would be 90 days before they could get a response and even then i may not get my money back, this was all hollered at me by the representative stacy btw, and when i stated "this is how you treat your customers" she said "you are not a customer"??? I payed for services through this company, that makes me a customer. and they send me a printout of a shipping label to send my system into them, yea rite, i don't trust them at all with my 600 dollar system. i cannot believe how i was treated and abused by this company, they can have the 23 dollars that they soooo need, they are not getting my system to screw me over anymore! DO NOT USE THIS COMPANY!"

"I also would not recommend using them. I was bit twice. I had an overheating xbox 360 (2 light red ring) and had them repair for ~$100. The owner wouldn't tell me what they did to the system during the repair and was getting upset with my questions since I know a little bit about whats going on. 96 days later, same overheating error. The warranty was 90 days. I used maybe 100 hours in that time period (liberal estimate). After some argument, they were willing to waive the $30 inspection fee and said it was a different issue this time. I was able to get them to ~$60 to fix it this time, but they would only give it a 30 day warranty. 65 days later and another overheating issue. My area is unbelievably not very dusty and the xbox is properly placed."

"BUYER BEWARE!!! Save yourself the headache and send broken units to Sony, Microsoft or Nintendo service dept. This place is a chop-shop for broken units. They offer an "F" grade service and you'll be lucky to receive your unit back in once piece. I received my unit with a crack on the case, broken memory slot door and there was a game inside that wasn't even mine. The unit over-heated and did not work more than 5 min. On top of that, they put a "void if broken" sticker on the unit, which already had been tampered with, I'm assuming it's for them not to honor the warranty. I'm still going through the process of getting it fixed or replaced by them... so far there has not been a resolution and it has been more than a month. The cost of the service was equivalent to the cost to the Sony service dept. BUYER BEWARE!!! "

"Terrible they steal your parts, im a tech guy for another company after someone sent there ps3 in FIVE times the finally brought it to me, they were missing there banana clamps which were replaced with nylon washers, these are not xboxs also they coated the heat sinks in thermal compound, not even artic silver, when i tried to take the heat sinks off it was so sticky inside that i almost broke the copper tubes holding the heatsinks together. also the board was FULL of hardend flux. DO NOT USE VIDEO GAMES 911. You have a better chance fixing it yourself, besides you wont be robbed of parts, time, or money."

"They do not honor warranties. Their Customer Service leaves a lot to be desired."