"OK, here's a quick review on Video One Repair... hope people can get something out of it.
I called them for some issues I was having with my Sony VX2000. I was getting audio dropouts on recordings, tape lock-ups while in playback mode and the jog dial was sticking (yeah, it really sucked!). I was really not wanting to go to any repair shop in my home town because I don't hear good things about any of them at all and they charge $65+ just to look at the camera.
Anyway, I found Video one on google and called them and they seemed really knowledgeable. They ONLY work on Sony and Canon prosumer cameras, so they really know their stuff (sorry if you've got a Panasonic cam... they don't work on those). They were really nice over the phone too.. I even talked to the owner, Sherman a couple times and he gladly took the time to address my concerns with the camera.
Turnaround was quick too... sent the camera in on Wednesday and they had it back to me the following Friday... so that's 9 days total including 2 days shipping both ways, me thinking about whether I wanted to fix it or not for a day and a half ($580 to rebuild the entire tape drive and fix the jog dial.. not bad), and a weekend in there too. So their part basically took a day! Camera came back clean and in perfect working order for all issues.
Oh, and the best part is they have a 6 month guarantee on ANY ISSUES you have with your camcorder! EVEN IF IT'S NOT THE ISSUE THEY FIXED! Of course they said not for water damage or physical damage etc... but WOW! I've NEVER heard of a company doing that!
So bottom line, if you have a Sony or Canon prosumer camera, I recommend you check them out. It's free for them to look at the camera and free shipping back to you, so you just have to ship it to them (was about $18 for me). Their website is http://www.videoonerepair.com
Oh, and I also did a video review that you can check out here (yeah, you could say I'm impressed!): http://www.youtube.com/watch?v=oC64Ox4IqEk&feature=player_embedded
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"I am very pleased with EVERY aspect of working with Video One Repair. I called the 800# to speak with a tech, who was very well spoken and answered my questions without me feeling rushed or like I was wasting his time.
I sent in my VX2100, and a few days later received a call with the estimate. The woman was very polite and explained the cost and what was wrong. I agreed to the repairs, and received the camera back within the promised time frame.
Upon opening the box, the camera even LOOKED brand new (they had cleaned it inside AND out). I tested it right away and the picture looks as clear as the day I bought it.
The receipt clearly had all work and all parts listed for my records.
I would highly recommend Video One Repair for any Sony or Canon user, and will be using them again when my cameras need service in the future.
-Chris Bryant
Bryant Productions"
"Shipped my Gl1 for a free estimate. They didn't call me back as promised. Called them and the price they quoted seemed too high. I emailed them and asked them to return the camera (they offer free return shipping). A week later they had not responded so i called them and they said it was shipped and would reach me the next day (which ended up being 2 days . . . which is fine). I am greatful for the free estimate and return of the camera."
"Professional, reliable, and accurate repair service. They did an outstanding job fixing my Canon XL1s. I decided to trust them with my "baby", and Iwas not disappointed!I was able to sell it on ebay with no problem, thanks to their 6 months warranty! They worth every penny I spent on their service.
Highly recommended!"