"Very pleased with the style...look...quality of the bags. They really updated the look of my 1997 Valkyrie. I got the look and soft lines of leather with the security of a hard side bag. I was not pleased with the attitude of customer service personnel concerning and out of stock item that I called about. I guess that he was having a bad day!"
"while the quality of the product appears to be excellent, the customer service was dreadful. I contacted customer service to attempt to resolve an issue where the screws for the mounting hardware were too small. Not small as in it would not fit the motorcycle but small as in it would not screw into its own nut that came with the hardware kit. Customer service more or less told me just go buy new screws. When I attempted to explain that it was a specialty piece they said just go to hardware store and buy new screws. Their customer service was nonexistent due to the fact that their only way to resolve anything else for me to go and fix it myself. I don't recall so much as an apology for an inconvenience but I do recall being told over and over go buy new screws."
"I was shipped the wrong bags. I was billed for plain but recieved studded. I emailed and called but got 0 response. I probably would not order from vikingbags again. "
"Great bags, look and fit great !! "
"its was a great experience!!"
"the bags came in a timely manner and look as they did online, my one knock is that the description says they are key lockable which lead me to believe that they come with a lock, sadly this is not the case"
"fairly easy to install. Look great on my bike."
"Order arrived very quick, however was missing one lower strap to try bag to support. Called in and one was sent ASAP. Good looking bag love the key lock. Maybe add buckle instead if Velcro kind if weird to open but love the bags!!"
"Quick shipping and nice quality bags"
"Fast delivery and as always excellent service. "
"Bags did not open like in the video, they opened against the seat which limits your access into bags. But the quality is good and they look good on the bike."
"bought my bags 2 summers and they are still holding up like new. I saved so much time and got so much out of these bags. These bags cost me a small fraction of what the leading competitor was charging for very similar bags. Not once i have i regretted going with viking bags, on the contrary im proud of them.I get lots of compliments on them even after all this time that I have had them on. These bags are just great, give them a try. "
"I am pleased how fast my order got here and the quality of the bags.well let you know if all hardware is here after I install the bags."
"bags are now 2 years old . the straps have broken yes thats right broken in half. tried to deal with viking they will not do anything. viking leather is junk. i will never buy from them again. i found a amish tach and leather shop that will replace the straps with real leather for $40.00. tried to get viking to help with the cost they said no.......there adds are very missleading "
"haven't had time to put on my bike (need help), but i love the look!!!! love the way they open and the quality is excellent! "