"Bags arrived within one day of order. Look great right out of the box .....quick and easy install on my 2007 VTX"

"I had to return my order because of a mistake on my part. Viking Bags promptly sent an RA number, and is in the process of filling an exchange order to cover my error. Everything has been handled efficiently and courteously, I'm very pleased. "

"I found the bags to be all that was advertised for size, looks, etc. I was also pleased with the quick delivery.

However, the bags were purchased to fit a Harley Davidson Dyna. The bag type that was sent was type VL003, listed as fitting the Harley Dyna.

I found the following issues:

The holes in the bag did not line up with the holes in the Harley for attaching the bags to the rear fender. I had to cut new ones. This was easily and neatly accomplished with a drill. I will have to plug the holes to prevent water and dust from entering the bags through the original holes.

The bolts provided were 2 different diameters. Neither fit well. I chose the larger diameter, as it fit closest to the holes provided in the Harley. I had to screw them in because they were a tight fit. Then I found they needed to be about 1/4" (8mm) longer to properly attach to a nut under the fender. I had to buy longer bolts.

The larger diameter bolts provided did not come with nuts, so I had to buy new lock nuts at the same time.

Overall, I am pleased with the bags, especially in consideration of the price, and they look good on the bike."

"Haven't mounted the bags yet, but they do appear to be all that was advertised. Very sturdy, nice looking and good size."

"I got exactly what I wanted in a shorter time than I expected it it was excellent"

"This is my second purchase of Viking saddlebags and I have been very satsfied both time. My older bags are still in great shape. I just needed bigger ones."

"Bags were just as advertised and delivered in a very timely manner . "

"The Viking Bags website claims that bags are "Shipped Same Day". 10 days after I ordered, my status was stuck at "Approved". When I called, I was told that the bags had been out of stock, but are now in stock and would ship Saturday. First off, if they're in stock (their website agrees), why the hell are they not shipping today (Thursday). Thanks to this foot dragging I have no saddlebags for my Laconia trip. Asked for an immediate refund."

"Quick response and good customer service"

"ordering was easy -shipment was quick and bags were very good quality-was a little disappointed with the hard mounting instructions and the signal light relocation instructions"

"1. Ordered single strap medium studded saddlebags. The images in advertising shows studs all around the lid. What I received was studs on sides of lids only. Cheapens the look of the bags.
2. The mounting bolts supplied with the bags were totally wrong. I received course thread bolts instead of fine thread bolts and they were all the same length. I needed two of the four bolts to be longer. (80mm instead of the 70mm provided). By the time I discovered the incorrect threads, I had damaged the female threads on one side of my bike. So I had to purchase all new bolts and a tap to repair the damaged threads. I was lucky that I was able to repair the threads. I do like the construction of the bags but Viking needs to insure they provide what is advertised and the correct hardware for the bike."

"Although the bolts that were sent did were not the correct thread or length for my bike, the bags themselves are great. Locking the bag give me a bit of extra security for keeping items of value.

I used the hard mount kit and it works great fro my bike."

"Website on phone was hard to navigate. Had to start at top of page after looking at a bag. Its been 1 1/2 weeks a d bags won't be delivered till the following week. So I can't review the bags themselves yet."

"I had great difficulty finding any bags that I desired in stock. Some of your instructions are just laughable such as never let the bags touch any part of the motorcycle. How did that ever get past an editor and why isn't it corrected? Although the bags that I have appear to be exactly like the ones in the video, they are not the same in all respects. Also I wonder why your videos never show exactly how a bag opens and the size of the opening."

"The bags are nice, but I obviously wasn't the first person to whom they shipped this particular set. How do I know? Because the hardware that came with them was still partially assembled and scratched up, there were no instructions, and there was a washer missing. MISSING HARDWARE!! Luckily my next door neighbor is a contractor, and has a large assortment of hardware so I was able to get the job done without running out to the hardware store.

And the single mount brackets I ordered with the bags? Obviously used, also. The flanges where the bolt would hold the brackets to the bike were scratched all to hell, and bent from being over-torqued. BENT!!! I'm not even going to bother returning the brackets, as my time is worth more to me than the $28.00 they cost me along with the hassle of chasing down a new box (I destroyed the box opening it), re-packing it, and dropping it off at FedEx or UPS.

My impression of Viking Bags? Nice bags, but the folks running the joint don't seem to care about repeat or referral business. I myself am in customer service, and I work very hard to provide a top-notch experience for my customers, so it irritates me to no end when I get treatment like this when I spend my money. I won't be ordering from Viking Bags again."