"Excellent Customer Service. My first order arrived quickly but the bags were not ideal for my bike. I reordered got extra large bags which are just a perfect fit for my bike. Thank you Bryan for all of your suggestions and quick responses to my emails. "
"Shipping was fast, customer service excellent, bags as a i expected and made with great detail and quality. In definitely buying again."
"I called Viking Bags looking for some saddlebags for my 2016 Harley Sportster Iron 883 and was delighted with the quality of customer service I was provided. They helped me find the perfect bags that would fit my Sportster. The bags arrived in a timely manner and were in perfect condition. I had no trouble mounting the saddlebags and they look great. They are built very well and I get complimented on them all the time."
"I really love the back support for its comfortableness, and the quality is just great. I have taken this backpack on a few tours, Its very easy to ride with even during long rides. Its a must have for my daily commute."
"I was looking for some saddlebags for my Harley low rider and I came across Vikingbags. I purchased some black hard saddlebags and I was ecstatic when I installed them. They are durable, well made and look great. People always give me compliments when I cruise through my neighborhood. They are easy to install and these even come with a lock to guard my valuables. I would definitely recommend these to a friend or family member."
"This bag is very large and cheap, but the savings show up in quality and lack of customer service.
The bag’s hardware is primarily plastic. Plastic rivets are used to attach handles and plastic d-rings and clips are used to attach straps.
In addition, Viking Bags shipped this bag to me without one of the male connectors. After an unanswered email with picture, I was forced to call customer support. After a few days of attempts, I got someone who told me my only option was to ship the entire thing back. After I told them I already disposed of the box (who would think you would need the box just to receive a three cent piece of plastic you already paid for?) they told me I had to buy a box to ship it. A box costs more than the missing piece.
I was also told I could return the bag - but, you know, I need a box to do that.
Extremely disappointed with the whole experience - spend more money and get a better product with better support. "
"Viking donated prizes to us, and we helped promote their product. They were very clear and honest with their communication."
"a really nice and neat bag, with lots of strapping and fits well and neat on bike, a nice day bag "
"Their bags are durable and great quality. Good communication with their sales team when answering queries "
"Purchased the Harley Sportster 1200 Custom Large Shock Cutout Slanted Motorcycle Saddlebags model 8808 back in May 2016 and these things have held up great! Leather still looks good, and still keeping water out of them even after riding in hard down pour rains. Would recommend anyone to buy them."
"We received a leather vest. Product quality was awesome. Great company. "
"Poor quality. Wrong hardware came with my bags. The saddlebag supports leave the bags right up against the belt guard, the top of the bag had the strap that keeps the shape of the lid come off before I even had a chance to install it. The supports rattle around because they aren't made for the m8 bolts used for the indian scout. And mind you, I purchased "Indian Scout Universal SS Side Pocket Motorcycle Saddlebags". Guess not."
"I have the Viking Bags motorcycle backpack. The delivery was very quick and the the product is of good quality. I have previously had their saddlebags which served me well over many thousands of miles."
"Originally I had completed a very positive review for my bags. However, once I started having an issue with the bags, their customer service has been horrible. I had one of the rivets/screws break, it held the cover onto the bag and we repaired it our self. Then I had the other rivet/screw on the same bag break, and the velcro wasn't holding very well, I contacted the company and through multiple emails and me sending them a video (at their request). I was told I needed to pay to ship the bags back. They approved my exchange/return, but I need to pay?? I told them I couldn't be without bags for almost 2 weeks AND I needed the box they sent the new ones in so I could send back the defective one - I was told that was not their "policy". I had even asked to talk or at least get an email from a manager and the request was ignored! I have now requested to hold off with the exchange until closer to the end of the riding season so I do not have that much down time - we will see what their next response will be. At times, there can be a faulty bag, I understand that - I REALLY liked the bags. What they are missing, is how important customer service is!"
"We received a tank bag from Viking Bags, and we were amazed at how quick it arrived with us here in the UK. The bag looks great quality, smart and stylish and definitely designed with bikers and all the pockets suitable for various items you would need to transport for a day out. It's a good material and strongly made and worth every penny of the purchase price. Easy enough to attach to the bike! The contact with the sellers is prompt and efficient and they have been very friendly team looking after me with my products. I will definitely shop here as it's been an all round good experience. We recommend them to our biker friends and family and even with our visitors to our motorbike show. "