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Verified
5/5

2014-07-18

"We had to have my husband's visa expedited to the slow pace of Brazilian Consulate. The professionals at the VisaPassportPro really came thru.
Instead of having to wait almost 45 days for his visa, we got it in less than a week. Thank you so much to Ty Dorce and Deana, and the whole team really! You guys are awesome and the money paid is definitely worth it!
"

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Verified
5/5

2014-05-12

"Thank you Visa Passport Pro for making this such an easy experience. We received our passport on the day it was promised. Rosealee was extremely helpful and the whole process was very organized. Highly recommend using Visa Passport Pro!"

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Verified
5/5

2014-04-16

"Ignorance of the rules is not an excuse.....I arrived to check in at the airport and was told that I couldn't travel to Brazil because I didn't have a visa.
I returned home and began calling companies who said they could turn a passport around in a few days, but realized they were interested in getting my money than telling me the truth.
When I spoke with the people at Visapassportpro.com, they told me the truth about the time frame for processing, helped me through the paperwork and made everything user friendly. I booked my air tickets and had 12 business days counting shipping time to get the visa done and in my hands if I was going to make it to Brazil this time.
Everyone did their job and I had my visa with one day to spare and I made it to Brazil.

Honestly, everyone I spoke with was honest and sincere about how they did their job. As I said, I was apprehensive, but now, after my experience, I am a fan.
"

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Verified
5/5

2014-04-02

"I recently had the opportunity to use Visa passportopro.com on two different occasions. There services were prompt, rapid and well done."

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Verified
5/5

2014-03-27

"The service provided was quick and professional. The procedures were clearly laid out, both via telephone and via email, and the visa arrived in under a week. I would gladly recommend Visapassportpro.com to others."

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Verified
5/5

2014-03-27

"I had a great experience with VisaPassport Pro! I needed my passport fast and couldn't wait 3-6 weeks the normal way. So I call them up and my customer service representative helped me tremendously! ***CHRIS EXIS*** was so helpful and friendly! He answered all my questions and was able to walk me through the process with ease! He was always available and if he didn't answer, he always promptly called me back. Anything he did not know, he was more than happy to look into for me and find the answers. I paid for the 8-10 day business rush service, and it only took 7 business days to come back to me!! I sent my paperwork through a FedEx drop off location on last Tuesday, they received my info on Wednesday and I just had it delivered to me today (Thursday). I cannot express how happy I am with the service I received!! I need to apply for a Visa to Nigeria soon, and I plan on calling ***CHRIS EXIS*** back to help me with that process too! THANK YOU VISAPASSPORTPRO!!! If you are needing help getting a passport or visa definitely go through this company and I greatly recommend going through Chris. :D"

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Verified
5/5

2014-03-07

"Wow! Very impressed with this service. Very easy to use from start to finish. Visa Passport Pro exceeded my expectations -I received my Passport earlier than promised. I will recommend this service to my friends and colleages."

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Verified
1/5

2014-02-14

"I,m not sure what I was paying for. I did all the leg work on my end . Visa passport pro. Is all about money. Very quick to sell to you. Shipping cost too too high. You can do this yourself if you live in a large city. I would not recommend this service to anyone......."

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Verified
5/5

2014-02-02

"Adam and the other people at Visa Passport Pro made a confusing and challenging process easy and simple. I cannot say enough good about the experience I had with both my child's passport and visa process.

They for, for an incredibly reasonable price, made something that was stressful so easy to handle. The checklist of things that needed to be complete was accurate and detailed.

I have had good customer experiences with a variety of companies and yet really am not a review writer. However I feel so strongly about the expertise and experience Visa Passport Pro and my main contact Adam provided I absolutely had to shout their praises.

If you are considering applying for a passport/visa for expedited service (as I needed to do) or even if you don't I strongly recommend going through Visa Passport Pro. They take all the worry you may have of "did I do it right" totally awasy
"

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Verified
5/5

2014-01-03

"Got my passport today-did not think it was possible! Placed an order last week, got a call from Alaina, who was so patient with me throughout the process, explained what to expect. Thank you thank you thank you Visa Passport Pros!!!! Highly recommend!!!"

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Verified
1/5

2013-10-24

"THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. Everything COULD have gone much smoother if this company was more honest, open, and efficient with their communication. They lack A LOT of common sense about customer service. In customer service, you should actually CARE about the customer, when in fact this company has NO empathy or urgency to your situation after they have your money. Here's what they said they will not do on their website:

What We Will Not Do

Mislead you in any way: We Are a Third-Party Passport Expediter.
Leave you hanging.
Promise service if we can't deliver in the requested time frame.

SOURCE: http://www.visapassportp…

Well that was all total BS. They left me hanging and panicking for days, never returned my phone calls when they promised multiple times in a day that they would, wasted hours of my time, and would not let me speak to a manager or owner of the company (they just kept saying "i'm the highest person" and said "i do not work in customer service so I am not here to offer you any." this was said by Vince). In the end I had to cancel my international plane ticket and reschedule it and had to miss my job interview, in which I received NO empathy or apologies from this company.

When you apply for a visa, you pay them in the beginning, before they have ever completed the service for you. Once they have your money, their sense of urgency goes down the drain. They are so full of empty promises that you could probably make a comedy reality show out of them. They don't go out of their way to help you and just do the bare minimum if even that, and could care less whether you make your international flight or not, or how much money you have to waste changing your ticket. In fact, they actually make you feel worse about it than you would by their condescending tone and complete lack of consideration.

I chose the 5 day service and my case manager was Holly S. I applied for a visa over 2 weeks before my flight date. Holly failed to inform me of a couple pretty important things pertinent pieces of information about obtaining my Chinese visa before snatching my credit card number. First off, she failed to inform me that there is a Chinese holiday coming up lasting 3 days and that the Chinese Embassy will be closed during those 3 days. Second, she failed to inform me to send in my previous passport with a previous Chinese visa because in some cases, they want to see it. She also decided to choose to send my passport to the FARTHEST Chinese embassy from Fl in L.A, with the most densely populated area of Chinese people in this nation, thus slowing down my visa process. Mind you this is a VISA PROCESSING AGENCY. Knowing these things BEFORE they happen should be a daily routine and a matter a common sense in their line of work. Due to this carelessness, I did not receive my visa on time. I called them everyday to followup but the phone calls were full of empty promises telling me I'll receive my passport on a certain date (BEFORE my flight) and that never happened. I stayed on hold with them for countless hours while at work in order to get updates and they never called me back even after being told by multiple people multiple times that they would. Thank God I have a laid back job that allows me to waste time for hours otherwise I probably would have never received my visa.

In the end, all this drama and misfortune could have been avoided had someone kept in contact with me keeping me informed about what's going on. Nothing I communicated to the staff was being heard or acknowledged. I clearly told Leo multiple times that I would pay extra to expedite my visa the same day so I could leave the following morning. Yet this was not communicated to the proper people to make this happen. In fact, when I called them the following morning, they told me my passport was in Florida. Yes NO ONE called to tell me that my passport was in Florida, I HAD TO CALL THEM. I don't even know what I paid them for! They did nothing for me but cause a headache. I couldn't leave for Asia until the next morning, delaying my trip even more!

I gave a few examples of this company's actions to hopefully prevent any of this from happening to you. If you want to obtain a Chinese visa (or any other visa), just print their visa form directly from the website and submit it yourself. It's MUCH faster AND cheaper. Or pick another company that's within a major metropolitan area that actually has a Chinese Embassy AND is competent enough to complete a task as simple as processing a visa in a timely manner. STAY FAR FAR FAR AWAY!!!!! You have been warned....
"

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Verified
5/5

2013-10-08

"I was in a panic as I did not realize my passport had expired. I called and each person I spoke to helped me calm down, explained the process and sat on the phone with me until I was 100% certain I was doing everything I needed to do in order to make sure I got my passport on time.

Well worth it and I'd highly recommend anyone who needs to get their passport quickly to use this company.

I specifically worked with Kevon Gederon and he was fantastic.

Thanks all
"

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Verified
5/5

2013-09-28

"Week before leaving on family vacation, discovered husband's passport was missing. Contacted Visa Passport Pro. They told us exactly step-by-step what to do. We sent documents via FedEx on a Friday and had passport delivered by FedEx the following Wednesday and left on vacation on Friday. Our case manager, Derek Loiseau, was very professional and very patient with all our questions. I highly recommend Visa Passport Pro---they saved our vacation."

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Verified
4/5

2013-08-14

"I had a fine experience with Visapassportpro.com. Although the 2 times I called, I was put on hold for 10 minutes and my case manager seemed very busy, she was helpful in relaying the information needed to complete what was needed for my visa. I had some questions looking for an interpretation of what the application was asking for, I couldn't get a specific answer and that added to the anxiety of waiting for my visa. All in all it was a fine experience"

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Verified
5/5

2013-08-12

"The service provided by the company was excellent.
Kat really understands sense of urgency, regardless of a holiday in the middle of the week, she made sure the Brazil visa was expided in one day as promised.
Thanks for the service and will def make sure to recommend your services.
"

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