"It's been eight days and I'm still waiting for something to happen and I don't get anything. I look to see if it was in shipping mode and the asker is nothing. I look at the credit card that I put it on, nothing. I'm beginning to think that I didn't place this order."

"Very quick, efficient service, wide selection, have been doing business with them for 5 years "

"I've always enjoyed the products and ease of order with Vitacost, however on my last order one of the site's coupon codes was coming up as invalid. Through various emails to customer support (each which was met with a canned return email from a different agent). Finally I was told the coupon was out of date, which by this time it was, but when I put in my order it wasn't. I filled out a form and asked to be contacted, that was 2 weeks ago."

"I have not recieved my order. And have been waiting for a Month now"

"Generally, I was satisfied with my "nutritional supplement" order from Vita Springs. However, they routinely ship orders (at least part of the delivery distance) by regular U.S. Mail; and they do not inform you at the time of ordering, that you CAN chose to have your order shipped the entire distance by "an alternative shipper" (i.e., UPS or FedEx). I happen to have some at-times un-reliable U.S. Postal service in my area; not to mention that the U.S. Mail routinely takes days longer to deliver packages than the other shipper companies. So, based on previous experience, I would MUCH PREFER to have any orders shipped to me to be delivered by one of the other carriers. Vita Springs NEEDS to either offer one of those other carriers as their default shipper; or else at least CLEARLY offer the other shippers as an option."

"They have a great customer service."

"I ordered 2 bottles of Phosphatidyl Serine (PS) from vitasprings online on 6/17/20112 at a cost of $30.71 (including UPS shipping). They finally got around to shipping my order 11 days later on 6/28/2012.

They described the product on their website as containg 500 mg
of PS, but the label stated it only contains 100 mg per capsule
(The standard dosage for PS is 300 mg). The remaining 400 mg is a matrix, which was not mentioned in the description.

I called the company to explain the reason I ordered this product was because their description plainly stated it contained 500 mg of PS, and since it does not, I asked for a RMA and a refund. The customer service rep, Vanessa, said she would have to investigate my claim, and she promised to call me back the next day. It has been almost a week, and no call from Vanessa, so I came on here (which I should have done before ordering in the first place) and saw all the negative reviews (the one positive review looks very suspicious), and decided there was no use in flogging a deceased equine, since these reviews indicated any further action on my part would be useless. Hence the negative review, and on to contacting Paypal to open a dispute."

"stoled 2000$ from me because i don't live in the states i live in israel,
they asked me to pay more shipping they didn't ship anything and still used my credit card a few times
SCAM COMPANHY WATCH OUT

WORST COMPANY EVER
DON'T EVER BUY FROM A WEBSITE LIKE THAT

GO TO iherb.com or bodybuilding.com IF U WANT ANYTHING 100% SAFE"

"I always order vitamin supplements from other reliable companies but because the product I was looking for was not available, I "tried" Vitasprings. The ordering process was easy but 2 days later they sad they wanted more money because shipping is more. OK, I said, I paid the difference (Shouldn't be the order automated?). Then they never send the products -- and I asked for a refund. They said they refunded 1 day ago. But they did not refund. A total FRAUD."

"Vitasprings.com is fraudulent and scam company ! Customers beware !!!
Please help me to spread the word, report and shut down this company. I have already reported it to Yahoo to remove it from merchants list, and am planning to report it to authorities back in the USA, including the FBI's scam & fraud list. Also, I will lauch a furious online campaign and website to warn the online shopping community. I see I am not the only victim and this company seemed to have changed owners btw - the name behind it now seems to be so called Dudwell Enterprises and 'president' is Chineese Walter Huang. Please spred the word and let everyone know never to buy anything from Vitasprings, Dudwell or their related companies - there are several more - I checked !!!

I have fallen a victim of scam by this frauduletnt and scam online company, based in California, USA and I am writing this to warn all potential victims. My loss was 65.71 $
My order was placed on September 28th, 2011. @ Vitasprings.com

The company is now openly suspicious - 'answers & support' I have received from supposed 'customers service' are barely in English, with mixed English & Chineese 'grammar'. Even their supposed 'supervising' manager Vanessa, she's an insult for English language & grammar, openly lies and denies facts of their fraud commiting ways of doing 'business'.

First, they've breached the agreement by sending my order via completely different shipping method I have opted & paid for - I have paid 24.50$ for and have chosen Regular Mail International. Instead they used DHL 1 Day Express without consulting me in any way - which was asking me locally to pay over 50$ of shipping & handling fees (completely customs unrelated costs). I highly suspect they've kept the shipping money I paid them and used the shipping that hands over all the costs to final customer - me in this case !
2. After I refused this, VitaSprings said - they'll get the order back & resend it via - Regular Mail International as they should have done in the first place. Weeks after - I discovered they lied to me, as local DHL has notified me that the sender has never requested for the order to be returned nor has paid for it to be returned to the States but to be given for 'destruction process' with customs department.
3. I have notified Vitasprings of this, once again they lied and said customs decided to destroy my order which is absolutely not true and I have a word for it from the local DHL department - their correspondence with the DHL in the States clearly states - that the return of the order was never requested by the sender - Vitasprings. They lied that they will resend my order.
4. Vitasprings.com refused all my requests for refund.
5. They've kept both my order & shipping money and I ended up frauded & with nothing !

I don't know who allowed and authorized them to do business in USA in the first place. Fraud & scam might work perfectly well in China, but USA shouldn't allow small businesses to be registered if their employees can't put together a simple sentence using proper English grammar. No suprise we then end up with a 'company' commiting fraud, scam and go against the very basics of good business and respecting customers interests.

Beware - they might also have similar fraudulent sites - If You see 15% restocking fee and similar description and names like Vitasprings, Livamed I susped too etc. You are likely to be frauded.

If You are buying supplements, vitamins etc. beware of the fraud and scam companies like Vitasprings. Learn from my mistake, be wise, double check, look only for companies that are trustworthy and comfirmed by authorities and real customers. Don't trust the overall positive ratings and stars system, it may not mean anything genuinly positive at all. Do not fall victim to Vitasprings.com as I did.

Please spread the word, and help me expose this company to authorities and all potential customers.
We all need to raise our voices and shut down this fraudulent company forever !"

"This company is fake. I ordered some items two month ago and I didn’t get anything. I sent emails for customer services and they replied with same thing “wait”. First, they told me wait 2-4 weeks to get ur order then 4-6 weeks after that told me “they cannot do anything I need contact with shipping company”. I tried to get the tracking order but they send me stupid email with two different shipping companies and without any tracking no. this company has poor customer service.
"

"This is so fake. I just receive my order today and the item is totally defective expired two years ago. I called them and they don't believe me and did not even apologize nor did they even let me exchange the item. I am ready to call the credit card company and dispute the charge. The top 10 reason to purchase from them is unreal unethical as on #7 it stated Product Freshness ships from a fully air-conditioned warehouse which indeed it didn't. The product came hard as a rock and now I'm stuck with this item which is useless to me and lost $30.00.

Beware and do not purchase any Lotion from them."

"I was surprised no body written any review from this store. Maybe they are just new. I just order vitamins and supplements.Even i am from middle east i consider it fast shipping, product is good, honest and very good customer service.Hope they could add more brands."