"I was very nervous after seeing all these 1 star reviews. I had placed an order because of the pricing and then my order hadn't shipped for some time so I started searching for reviews on the company. I thought for sure I just got scammed and wouldn't receive anything. I sent an email to customer service and to my surprise they responded with the tracking number. It does take a while to get your order (I think mine took almost 2 weeks) but the prices are very good. I would buy from them again with the expectation that it will take a while longer to get."
"B.S, COMPANY THEY DO NOT HAVE ANY AND THEY KEEP TAKING ORDERSD"
"I placed an order on 9/8, it finally "shipped" on 10/1 and I'm still waiting for my items. No communication whatsoever. Never again!!!"
"I wish I would have read the reviews before ordering from this company. I placed an order for some supplements on July 21, 2021. It’s now October 1st and I still haven’t received the order. I tried calling, but it goes straight to a voicemail that says do not leave a message. They do not respond to email either. Don’t order from this company!!!"
"I ordered vitamins from this online store months ago and they just charged me yesterday and finally sent them. I told them I wanted a refund and they emailed back stating that they already shipped the order. I told them I would return the products because at this point, I already found a supplier and bought the products, they sent me an email that they would charge me 15% restocking fees and shipping. I told them I would keep the vitamins but I would never shop with them again. They don’t have their **** together. They don’t answer their customer service lines and they are obviously hard up because I’ve never heard of this kind of service before in my life. Do not shop with this unreliable vitamin store. Beware. "
"great prices great coupons and so many ORGANICS !!!! Vitacost is the best. family and friends have been a customers for years "
"Ordered an item 10 days ago and guess what??? The COVID excuse!! Pathetic. Don't order from this company. I ordered an over the counter gastric medicine for my dogs. Now I have no medicine and no order. My dogs are suffering. Way to go Vitacart!!"
"I placed an order, there was no email confirming the order or shipping. I chose expedited 3 day via UPS and My order came 4 weeks later. When I advised the company I wished to return as I fulfilled the order elsewhere, I was offered a 3$ refund for shipping and then when I pressed the issue again for returning I was advised the return shipping was on my and I would be charged a 15% restocking fee. This was their fault! "
"Placed and order and never received. tried to call and check on it. rude people , hung up on and never would answer another call. never received my item. "
"We placed an order on 11/22/19....Since that time we have not been notified of a delay in shipment nor have we received our merchandise.....Waiting for an explanation from the company...."
"VITACART OR VITASPRINGS SAME COMPANY!! Charged me for two of a product which I thought may be okay but then they only sent me one. Based on the reviews I'll never see the second bottle. I'll be calling my bank. "
"I ordered 2 Men's Stock Ginseng Biotin Hair Gel they never send them to me saying they are not in stock and send 2 hair scalp instead
why they advertise for a product that they don't carry
order # 69305 "
"Just had a dismal Vitacart experience which triggered a memory from a few years back. And now I will TRULY never buy from them again.
As back then, I placed an order. VC immediately charged my card. I waited. And waited and waited...and finally, after nearly a week had gone by and nothing had been shipped, I emailed. Crickets. I called - well, as you all know, all calls (no matter which "department" you choose) go to the same place - voicemail purgatory.
Ultimately, I informed them in email and voicemail that unless my order shipped by end of business that day I'd cancel the credit card payment. Well THAT got action. A phone call, a bunch of excuses for the delay and, EVENTUALLY the order finally shipped. Amusingly, they had 1 item drop-shipped directly from Costco - they could have done that THE FIRST DAY! The other item was already available in their warehouse.
All in all, in took much much longer for them to get my order shipped (remember, it had been charged out the day I ordered) and the only reason it shipped was because I threatened to pull payment. I'm certain that without my threat (not an empty one, either), I'd still be twiddling my thumbs.
This is EXACTLY what happened a year or two ago. Never again. Dismal service/company. "
"We ordered bulk herbs- they never came. We ordered it as a gift and were told they don't ship to other addresses-- what company doesn't these days?!! Then we tried to rectify so we could at least still get the product. ... IT HAS BEEN 2 1/2 MONTH !!! if you are smart you won't do business with Vitacart!!!"
"This has got to be worst online sales I had to dealt with in 20 years of doing business online.
It took 2 weeks to get my order out,
then the order was lost in the mail,
then they reshipped and half the items were missing,
then they did not refund the missing items...
I simply called my credit card and issued a charge back
How can these guys still be in business!!!"