"I love Vitacost. It's easy to use, has a lovely big selection, and the subscription service is "set it and forget it" (but also easy to edit). I am so glad I have made the switch away from that big online monolith."
"I was sent either an email or text telling me if I opened an app I would get 20% off my order. I followed the directions to the T (or so I thought) and my order went through without me getting the discount. If I overlooked something I didn’t see it."
“We're really sorry to hear about your experience with the discount offer. It can be frustrating when things don’t go as expected, especially when you’re following the instructions carefully. We understand how important it is to get the savings you were promised. If you could provide us with some more details about your order and the promotion, we’d be happy to help you look into this further and see what we can do to resolve the issue. Thank you for bringing this to our attention.”
"Usually items are packed, well, with lots of protective material. This time, though canned items were wrapped, they were somewhat loose, moved around during shipping and damaged three packages of spaghetti pasta. There was spaghetti strewn about the inside of the box. I was able to recover most of it, but two boxes of spaghetti were completely open on one end"
“Thank you for your feedback regarding the packing of your order. We understand how frustrating it can be to receive items that are damaged during shipping, especially when you've come to expect a higher standard of packing from us. We'll be sure to share your experience with our fulfillment team to ensure better protection for items in the future. If you haven't already, please reach out to our customer service team for assistance with the damaged products, as we want to make this right for you. Your satisfaction is important to us, and we appreciate you bringing this to our attention.”
"ordered two items and both had very good reviews come very well packed and fast shipping"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with your order and that both items met your expectations. It's wonderful to know that our packing and fast shipping made a positive impression. We appreciate your support and can't wait to serve you again!”
"Quick service and I will order again. Thank you!!!!."
“We're thrilled to hear you had a quick service experience! Your satisfaction means everything to us, and we can't wait to serve you again. Thank you for your awesome review!”
"I have not received order# 615682165 as of: Jan 01,2025 for which I paid 41.98.
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"Order packed well and delivered in good time! Good quality products not available in my stores.i
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“Thank you so much for your fantastic review! We're thrilled to hear that you loved the quality and selection of our products. It's great to know your order was packed well and arrived promptly. We strive to provide items that might be hard to find in your local stores, and it’s wonderful to see that we're meeting your needs! Your satisfaction means everything to us!”
"I never did get my order. Where is it?"
"Order was well packaged and arrived promptly!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you loved the quality of our products and that your order arrived in perfect condition and on time. Your feedback means the world to us, and it motivates us to keep providing the best service possible! We can't wait to serve you again soon!”
"I got very fast I don,t get things that fast."
“We are thrilled to hear that you had such a positive experience with our shipping process! Thank you for taking the time to share your feedback and for choosing Vitacost for your shopping needs. We appreciate your support!”
"Order was delivered prompty,especially being Christmas time,price was great,totally satisfied "
“Thank you for sharing your fantastic experience! We're thrilled to hear that your order arrived promptly, especially during the busy holiday season. It's wonderful to know that you found great value in our prices, and we're so happy you're totally satisfied. Your support means the world to us, and we can't wait to serve you again!”
"Always amazing!! Thank you "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you think Vitacost rocks! Your support means the world to us, and we're excited to keep providing you with amazing products. Keep enjoying your Vitacost experience!”
"Once ordered, usually processed and sent quicky"
“Thank you so much for your fantastic review! We're thrilled to hear that you find our ordering process quick and easy. Your feedback really motivates us to keep delivering that speedy service you love. We appreciate your support and look forward to serving you again soon!”
"Ordered some flour for baking and was excited that I didn't have to wait for weeks for it to arrive. Great price too!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found great prices and experienced our fast delivery! It's always exciting to get your baking supplies quickly so you can dive right into your delicious creations. We appreciate your support and can’t wait to help you with your next order!”
"Delivered on time and great products!"
“Thank you so much for your fantastic review! We're thrilled to hear that you love our products and that they arrived on time. Your satisfaction means the world to us, and we can’t wait to serve you again!”
A rep from Vitacost, IvyRep, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our subscription service is working perfectly for you and that you love the convenience of having all your supplements delivered right to your door. We strive to offer a wide selection and make the shopping experience as easy as possible. It's amazing to have you as part of our Vitacost family!”